Crisis Support & Emergency Aid Advocate

The Salvation Army; Buckeye Terrace (OH); On-site; USD 21,000 - 26,000; Part time

Job summary

The Salvation Army in Sidney, Ohio is seeking an Emergency Assistance Services Worker to assess basic and emergency needs of low-income individuals and families, provide food and financial assistance, and connect clients to stabilization resources.

You will handle crisis intervention, program registrations, pantry orders, and data reporting while working with the Corps Officer to advance the organization's mission.

Qualifications

• High school diploma or GED required.
• Proficient in oral and written communication.
• Proficient in customer and community relation skills.
• Must possess valid State driver’s license and pass TSA background check.
• Must possess the ability to work well with all types of people.

Responsibilities

• Assess the basic and emergency needs of low-income individuals and families participating in the program.
• Through crisis intervention, advocacy, and case planning, assist participants in forming a plan to stabilize the crisis.
• Provide direct material assistance in the form of food, financial assistance (as funds are available) or other forms to stabilize the participant’s crisis.
• Link participants with services that will assist in long-term stabilization of the crisis (shelter, courses, etc.).
• Respond to Emergency Assistance calls, walk-ins, and inquiries.
• Conduct registration for programs such as camp and seasonal programs.
• Maintain and compile service statistics and complete reconciliation paperwork monthly.
• Place and coordinate food pantry orders and stock the pantry with proper guidelines.
• Attend staff meetings and in-service trainings.
• Cooperate with Salvation Army staff to maintain a harmonious environment.
• Maintain timekeeping procedures and submit timesheets on time.
• Consult with the Corps Officer for information, feedback, and approvals on difficult cases.

Skills

Communication

Customer relations

People skills

Organizational skills

Creativity

Self-motivation

Flexibility

Microsoft Word

Microsoft Excel

Kettles

Multi-line phone

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Kettles

Multi-line phone

Job description

The Salvation Army in Sidney, Ohio is seeking an Emergency Assistance Services Worker to assess basic and emergency needs of low-income individuals and families, provide food and financial assistance, and connect clients to stabilization resources.

You will handle crisis intervention, program registrations, pantry orders, and data reporting while working with the Corps Officer to advance the organization's mission.