Crisis Services Program Specialist II

Community Solutions for Children, Families, and Individuals; Morgan Hill (CA); On-site; USD 47,000 - 64,000; Full time

Benefits offered by this job

403(b) Retirement Plan with employer 5

3-weeks paid vacation to start

13 paid holidays; 96 sick hours per yr

Employee-led Diversity, Equity, and IN

Job summary

Community Solutions for Children, Families, and Individuals is seeking a Program Specialist II to support Crisis Residential services in Santa Clara County. The role emphasizes trauma-informed care, Medi-Cal compliance, and strong family engagement within a collaborative team.

Schedule runs Wednesday to Sunday with varied shifts; starting wage is $26.58/hour with a full benefits package. Candidates should be prepared for a high-stress environment and maintain professional documentation.

Qualifications

• A.A. degree and one year direct client work experience or three years direct client work experience in a related field required or equivalent.
• For Residential Program, must complete State Community Care Licensing training during the first week of employment
• MHRS certification preferred
• Bilingual and bicultural preferred
• Empowerment, advocacy, trauma-informed and support techniques for people with mental illness or substance abuse
• Working knowledge of Medi-Cal regulations and program documentation; knowledge of Santa Clara County resources preferred

Responsibilities

• Achieve productivity while managing caseload within program structure
• Apply Medi-Cal regulations and documentation accurately; maintain audit-ready charts
• Maintain confidentiality and ethical/legal obligations
• Collaborate with team to sustain positive morale and support
• Engage with clients and families with strong interpersonal skills
• Provide high-quality care within scope of discipline
• Effective communication with clients in writing and verbally

Skills

Cultural competency

Trauma-informed care

Medi-Cal knowledge

Communication

Conflict resolution

Education

A.A. degree

Tools

MS Office

EMR systems

Time and attendance software

Internet Explorer

Job description

Community Solutions for Children, Families, and Individuals is seeking a Program Specialist II to support Crisis Residential services in Santa Clara County. The role emphasizes trauma-informed care, Medi-Cal compliance, and strong family engagement within a collaborative team.

Schedule runs Wednesday to Sunday with varied shifts; starting wage is $26.58/hour with a full benefits package. Candidates should be prepared for a high-stress environment and maintain professional documentation.