Crisis Intervention Specialist II

Pacific Clinics; Los Gatos (CA); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Benefits eligibility starts day ONE

401K Employer Match up to 4%

Competitive Time Off Plans

Medical, dental & vision benefits

Job summary

Pacific Clinics is seeking a Crisis Intervention Specialist I to work with a dedicated team in responding to mental health crises. You will establish strength-based client relationships and provide leadership within the Crisis team, including training and coaching on de-escalation and safety planning.

The role involves shift-based work, possible joint responses with law enforcement, and linking clients to community resources.

Qualifications

• High School Diploma or GED and two years of relevant healthcare/social work experience.
• Bilingual or additional language skills may be required for some programs.

Responsibilities

• Displays mastery of Crisis Intervention Specialist duties and supports MH crisis hotline.
• Provides crisis assessment and de-escalation for adults or youths in acute crises.
• Trains and coaches staff on information gathering and decision making during involuntary holds.
• Maintains documentation and audits progress notes in alignment with regulations.
• Assists with transporting individuals to appropriate facilities and coordinates safety plans.

Skills

Crisis intervention

De-escalation

Crisis assessment

Coaching others

Law enforcement liaison

Education

High School Diploma or GED

Job description

• The initial compensation for this position ranges from $34.61 - $42.57 per hour; depending on experience, location and internal equity considerations
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications**
• 7.5% Bilingual Differential for qualified positions**

Overview

Compensation We Offer

• The initial compensation for this position ranges from $34.61 - $42.57 per hour; depending on experience, location and internal equity considerations
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications**
• 7.5% Bilingual Differential for qualified positions**

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We provide a robust benefits package which includes medical, dental & vision See our Benefits Page HERE.
• 401K Employer Match up to 4%
• Competitive Time Off Plans

About Our Program

PSS1: is a 60-day program with a Profession Parent component designed to provide a comprehensive integrated service model designed to meet the needs of children/adolescents who are at risk of out-of-home placement, abuse, and neglect. Services will be tailored to provide support to children and their families who are represented in the Child Welfare System. We serve the highest acuity youths in the county and have a 30-minute response time for our youths, and can provide 24/7 crisis stabilization support, if needed/approved by DFCS.

Schedule

Monday - Friday 12:30 pm - 9 pm

Pay Range

$34.61 - $42.57 per hour

Job Summary

Within a team process, develops a strength-based relationship with client in the context of a mental health or behavioral crisis. Intervenes with individuals presenting with crisis behaviors including but not limited to agitation, aggression, active psychosis, suicidal ideation and/or self-injury. Takes on an increased leadership role on the Crisis team due to experience and expertise which will include coaching and training other Crisis staff around essential and advanced skills including but not limited to facilitating crisis trainings, shadowing new crisis intervention specialists, and coaching around de-escalation techniques with individuals presenting with crisis behaviors. The position requires shift-based work in which individuals are responding to community or Crisis Stabilization Unit (CSU) based crisis on immediate emergency requests from individuals, community partners, law enforcement or family members/natural supports. The position will require at times joint response with law enforcement officers including the screening for dangerous situations, weapons, and other high risk environmental factors. Responsible for linking to community resource. Searching, locating, and engaging in individuals' or youth's natural supports. May assist with transitioning/transporting individuals or youth to the lowest level of care needed. Works independently in the individuals' or youth's home and in a variety of community and/or treatment settings. May require certification in restraint protocols.

Responsibilities

• Demonstrates mastery of the Crisis Intervention Specialist 1 Job Description
• Advanced skills through support of the MH crisis hotline by modeling and coaching Crisis Intervention specialist I in gathering information, supporting callers and identifying needs related to current crisis situation. May provide phone stabilization and resourcing as needed. Provides crisis assessment and de-escalation of adults or youth who are experiencing an acute MH or behavioral crisis and may be presenting as a danger to themselves or a danger to others.
• Demonstrates ability to train others in process of information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.
• Demonstrates advanced knowledge around providing direct billable mental health services, documenting in alignment with MediCal regulations, and achieves set productivity expectations. Exhibits advanced knowledge around coaching others in the use of the electronic health record. Maintaing audit ready progress notes.
• Models expert techniques around engaging and supporting family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to deescalation strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.
• Coaches others in the workflow of transporting individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities. Remains with client until transport has arrived and client safety enroute to accepting facility.
• Leads Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute MH crisis. Utilize strengths-based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves or others after the conclusion of service.
• Provides linkage, referrals and resources in the community based on identified needs which may include but not limited to MH services, substance use services, housing supports, and additional identified social services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All employees are responsible for keeping job requirements upto date. This can include but are not limited to certifications, licensure, and maintaining a clear criminal record.

• High School Diploma or GED and two (2) years of relevant experience as a Healthcare/Medical - Social Worker, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• Speak, read, and/or write another language may be required by some programs/areas.

Job Competencies

• Conflict Resolution
• Documents clearly and accurately
• Encouraging customer focus
• Initiative
• Time Management

Physical Requirements

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools Or Controls; Reach With Hands And Arms; Climb Stairs; Balance; Stoop; Kneel, Crouch Or Crawl; Talk Or Hear; Taste Or Smell. This Also Includes The Ability To

• Move quickly/run
• Drive a car.

If employed at a Neurodevelopment Services location, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.