Program Specialist

Community Solutions for Children, Families and Individuals; Morgan Hill (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

403(b) Retirement Plan with 5% match

3 weeks paid vacation to start

13 paid holidays

96 sick hours per year

Job summary

Community Solutions for Children, Families and Individuals is seeking a Program Specialist II to provide person-centered services within Adult Residential and related programs. The role emphasizes trauma-informed support, cultural competency, and strong engagement with clients and families.

You will work under supervision to maintain a productive caseload, ensure accurate documentation, and collaborate with a multidisciplinary team in Santa Clara County.

Qualifications

• A.A. degree or equivalent and related direct client work experience required or three years direct client work experience in a related field.
• Must complete State Community Care Licensing training provided by Community Solutions during first week.
• MHRS certification preferred.
• Bilingual and bicultural preferred.
• Empowerment, advocacy, trauma-informed and support techniques for people with mental illness or substance use issues.
• Working knowledge of Medi-Cal regulations and program documentation preferred; familiarity with Santa Clara County resources.

Responsibilities

• Achieve productivity expectations and manage assigned caseload within program structure.
• Apply Medi-Cal regulations and documentation requirements; maintain audit-ready charts.
• Demonstrate strong judgment, confidentiality, and professional conduct.
• Collaborate with the team to maintain positive morale and support colleagues.
• Engage with clients and families using effective listening and communication skills.

Skills

Bilingual

Cultural competence

Interpersonal skills

Customer service

Communication skills

Education

A.A. degree or equivalent

State Community Care Licensing training (within first week)

MHRS certification preferred

Tools

MS Office

EMR software

Job description

Program(s):

Adult Residential

REPORTING TO:

Director and/or Designee

SUMMARY:

Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

Schedule: Wednesday - Sunday (W/F 5:30am - 2:00pm & Th/Sat/Sun 10:00am - 6:30pm)

The Ideal Candidate Will Possess the Following Qualifications and Knowledge:

Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have:

• A.A. degree and one-year direct client work experience or three years direct client work experience in a related field required or equivalent.
• For Residential Program, must successfully complete State Community Care Licensing training program provided by Community Solutions during the first week of employment
• Mental Health Rehabilitation Specialist (MHRS) certification preferred.
• The individual will preferably be bilingual and bicultural.
• Empowerment, advocacy, trauma-informed and support techniques for people with mental illness or substance abuse issues required.
• Working knowledge of wellness and recovery concepts, Medi-Cal regulations and program documentation strongly preferred. Working knowledge of community resources in Santa Clara County and surrounding areas strongly preferred

What You'll Be Doing in the role of Program Specialist II:

• Ability to achieve productivity expectations and maintain assigned case load and work within a program structure.
• Aptitude to accurately apply Medi-Cal mandated regulations and documentation requirements based on training and ensure audit ready charts.
• Must have strength-based, problem solving and conflict resolution skills. Consistently applies good judgment and safeguards information to comply with all confidentiality requirements, ethical, and legal obligations of the program and Agency.
• Works collaboratively with the team to maintain positive morale. Treats team members in a professional and respectful manner. Shares acknowledgments and support as appropriate to build a healthy well-functioning team.
• Works well independently with a minimum of clinical supervision. Provides high quality care within scope of discipline.
• Effectively engages and interacts with clients and families demonstrating strong interpersonal skills. Handles all client interactions in a courteous and professional manner using effective listening skills and seeks to understand others divergent views.
• Must have good customer service skills including a professional telephone manner.
• Demonstrates cultural competency by effectively working with people differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities.
• Provides positive reinforcement to clients. Helps clients explore their options and empower them to make their own decisions and be self-sufficient.
• Ability to act calm in emergency situations and works successfully in high stress work environment. Ability to comprehend and communicate clearly and effectively, both verbally and in writing. Writing skills, grammar, sentence structure, and punctuation must meet documentation requirements.
• Exhibits organizational skills and good time management with the ability to prioritize workload, handle multiple tasks and demands of the job.
• Ability to efficiently complete assigned duties, work within a program structure and provide timely follow-through of work assignments to meet deadlines.
• Must be computer literate with proficiency using Internet Explorer, MS Office programs (WORD, EXCEL and OUTLOOK), and have the ability to quickly learn time and attendance software and electronic medical records (EMR) application.

Diversity, Equity, and Inclusion:

Community Solutions is deeply committed to diversity, equity, and inclusion. We are a team of dedicated professionals with backgrounds as diverse as the impact we achieve. We are committed to diversity in our workforce and equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We encourage candidates from all backgrounds to apply.

Working at Community Solutions:

Community Solutions offers a competitive and comprehensive starting rate of $26.58/hour, a generous employee benefits package, and encourages a strong work-life balance. We believe in supporting the whole person by providing:

• 100% of premiums paid by employer for full-time employees and eligible dependent children
• 403(b) Retirement Plan with 5% employer match
• 3-weeks paid vacation to start
• 13 paid holidays; 96 sick hours per year (inclusive of self-care/mental health days)
• Longevity bonuses
• Generous family medical leave for eligible employees
• Student Loan Forgiveness Program
• Staff learning and development and robust in-house training opportunities
• Employee-led Diversity, Equity, and Inclusion Resource Group

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to both sit and stand for extended periods, talk and hear, and use office equipment; occasional need to lift and move objects up to 25lbs.

Work Environment and Location:

Work is performed in office, clinic, or community environments.

Special Requirements:

• Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• License: Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.
• Requires an automobile to perform routine job duties.
• COVID-19 Vaccination: Please note that Community Solutions has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and clients. As a condition of employment, Community Solutions employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Note: This job description outlines primary duties, qualifications, and job scope, but is not intended to be a comprehensive description of job responsibilities. We expect each employee to offer their services wherever and whenever necessary to ensure the success of our endeavors.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.

Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.