Crisis Services Leader — Emergency Care & Compliance

Seacoast Mental Health Center, Inc.; Exeter (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Seacoast Mental Health Center, Inc. seeks an Emergency Services Clinical Manager to lead clinicians and staff in crisis care across Exeter and affiliated sites. You will supervise, coach, and engage teams while ensuring high-quality care and safety.

The role emphasizes workforce development and data-driven improvements. Responsibilities include administrative and clinical oversight, risk management, and collaboration with hospital leadership.

Qualifications

• Master's degree in social work or related field required.
• Independent clinical licensure in New Hampshire required.
• 3–5 years of progressive behavioral health experience.
• Crisis intervention, trauma-informed care, MI, and ASAM Criteria experience.

Responsibilities

• Provide administrative, clinical, and operational leadership to Emergency Services staff.
• Supervise staff, manage performance, and support professional development.
• Deliver high-quality crisis assessment, intervention, and referral services.
• Ensure compliance with federal, state, payer, hospital, and agency standards.
• Optimize staffing, engagement, and data-driven decision making.
• Maintain staff competency in crisis care, including suicide risk assessment.
• Review complex high-risk and sentinel events for safety and quality.
• Monitor documentation quality and regulatory compliance.
• Support recruitment, onboarding, and retention efforts.
• Use metrics to improve efficiency and patient outcomes.
• Remain connected to frontline operations with direct service when needed.
• Maintain collaborations with hospital leadership and community providers.

Skills

Crisis intervention

Trauma-informed care

Motivational Interviewing

Leadership

Suicide risk assessment

Education

Master's degree in social work or related field

Independent NH licensure (LICSW/LCMHC/LMFT)

Tools

Columbia Suicide Severity Rating Scale

ASAM Criteria

Job description

Seacoast Mental Health Center, Inc. seeks an Emergency Services Clinical Manager to lead clinicians and staff in crisis care across Exeter and affiliated sites. You will supervise, coach, and engage teams while ensuring high-quality care and safety.

The role emphasizes workforce development and data-driven improvements. Responsibilities include administrative and clinical oversight, risk management, and collaboration with hospital leadership.