Emergency Services Clinical Manager

Seacoast Mental Health Center, Inc.; Exeter (NH); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Seacoast Mental Health Center, Inc. seeks an Emergency Services Clinical Manager to lead clinicians and staff in crisis care across Exeter and affiliated sites. You will supervise, coach, and engage teams while ensuring high-quality care and safety.

The role emphasizes workforce development and data-driven improvements. Responsibilities include administrative and clinical oversight, risk management, and collaboration with hospital leadership.

Formación

• Master's degree in social work or related field required.
• Independent clinical licensure in New Hampshire required.
• 3–5 years of progressive behavioral health experience.
• Crisis intervention, trauma-informed care, MI, and ASAM Criteria experience.

Responsabilidades

• Provide administrative, clinical, and operational leadership to Emergency Services staff.
• Supervise staff, manage performance, and support professional development.
• Deliver high-quality crisis assessment, intervention, and referral services.
• Ensure compliance with federal, state, payer, hospital, and agency standards.
• Optimize staffing, engagement, and data-driven decision making.
• Maintain staff competency in crisis care, including suicide risk assessment.
• Review complex high-risk and sentinel events for safety and quality.
• Monitor documentation quality and regulatory compliance.
• Support recruitment, onboarding, and retention efforts.
• Use metrics to improve efficiency and patient outcomes.
• Remain connected to frontline operations with direct service when needed.
• Maintain collaborations with hospital leadership and community providers.

Conocimientos

Crisis intervention

Trauma-informed care

Motivational Interviewing

Leadership

Suicide risk assessment

Educación

Master's degree in social work or related field

Independent NH licensure (LICSW/LCMHC/LMFT)

Herramientas

Columbia Suicide Severity Rating Scale

ASAM Criteria

Descripción del empleo

Seacoast Mental Health Center

The Emergency Services Clinical Manager provides administrative, clinical, and operational leadership to Emergency Services clinicians and other assigned staff. Responsible for supervision, performance management, professional development, and workforce engagement.

• High-quality crisis assessment, intervention, stabilization, and referral services for patients and families within Exeter Hospital (Beth Israel Lahey Health), agency locations and any other affiliated organizations.
• Compliance with federal, state, payer, hospital and agency standards, with particular attention to patient safety, documentation quality, and clinical risk management
• Operational excellence through effective staffing, employee engagement, workforce development, performance management, service utilization monitoring, quality improvement initiatives, and data driven decision making.
• Ensuring staff competency in evidenced-based crisis care, including suicide assessment, violence risk assessment, trauma-informed care, Motivational Interviewing, ASAM Criteria, safety planning, and brief intervention strategies.
• Reviewing complex, high-risk, and sentinel event cases.
• Monitoring clinical documentation quality and regulatory compliance.
• Supporting staff recruitment, onboarding, retention, and professional development.
• Utilizing performance metrics and operational data to improve efficiency, patient outcomes, and service quality.
• Maintaining a direct service role to support staffing needs and remain connected to frontline operations.
• Maintain collaborative relationships with hospital leadership, community agencies, referral sources, and collateral providers.

Educational/Experience Required

• Minimum of a master's degree in social work, Counseling, Psychology, or related behavioral health field.
• Independent clinical licensure in New Hampshire (LICSW, LCMHC, LMFT, or equivalent required).
• Minimum of three to five years of progressive behavioral health experience, with preference given to candidates with leadership, supervisory, crisis services, community mental health, or hospital-based behavioral health experience.
• Training and experience in crisis intervention, trauma-informed care, Motivational Interviewing, Columbia Suicide Severity Rating Scale and ASAM Criteria.

Seacoast Mental Health Center, Inc. offers a generous compensation package including paid time off, health and dental plans, retirement account match, etc.

We are an Equal Opportunity Employer, and we value the diversity of our community.