Crisis Services Advocate

Denton County Friends of the Family; Corinth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Denton County Friends of the Family is seeking a compassionate Crisis Services Advocate to join its Crisis Services team. The role delivers crisis intervention, intakes, safety planning, and information referrals for survivors of domestic violence and sexual assault.

You will respond to the 24/7 crisis line, support the Survivors Advocacy Team (SAT), and coordinate with hospitals and law enforcement as needed. A bachelor’s degree and trauma-informed approach are required.

Qualifications

• Bachelor's degree in social work, psychology, or related field.
• Strong communication and organizational skills.
• Demonstrated understanding of relationship violence, sexual assault, and trauma-informed interventions.

Responsibilities

• Provide crisis intervention and safety planning for victims of domestic violence and sexual assault.
• Conduct agency intakes, including needs and risk assessments, service planning, and shelter eligibility screening.
• Respond to crisis line calls, walk-in clients, and Survivors' Advocacy Team (SAT) response needs.
• Support Survivors' Advocacy Team (SAT) response, including coordination and dispatch to hospitals and law enforcement agencies.
• Assess client needs and connect clients to appropriate resources, including agency programs and community services.
• Provide information and education on protective orders, crime victims' compensation, and available agency services.
• Coordinate with external partners to support client safety.
• Provide SAT on-call coverage, responding onsite to area hospitals and law enforcement agencies.
• Maintain accurate, confidential client records and documentation.
• Apply professional judgment to client interactions and problem-solving in crisis situations.
• Participate in staff meetings, trainings, and ongoing professional development.
• Maintain a flexible schedule that may include evening, weekend and holiday hours.

Skills

Strong communication

Organizational skills

Trauma-informed interventions

Education

Bachelor's degree in social work, psychology, or related field

Job description

Description

We are looking for a compassionate and team-orientated Crisis Services Advocate to join our Crisis Services team providing crisis service delivery, including agency Intakes, walk-in services, needs assessments, safety planning, information and referrals, assessing level of risk, providing information about crime victims' rights and agency services, answering the 24/7 Crisis Line, and supporting Survivors Advocacy Team (SAT) response. This position includes participation in an on-call rotation for SAT response. This position requires daytime/evening weekday and daytime weekend availability with an anticipated schedule of Sunday (8am-4pm) and Monday-Thursday (12pm-8pm). Schedule is subject to change based on agency need.

Reports to: Executive Program Director of Crisis Services Supervises: Assigned volunteers and interns

Primary Functions

• Provide crisis intervention and safety planning for victims of domestic violence and sexual assault
• Conduct agency intakes, including needs and risk assessments, service planning, and shelter eligibility screening
• Respond to crisis line calls, walk-in clients, and Survivors' Advocacy Team (SAT) response needs, providing crisis intervention, information, and referrals
• Support Survivors' Advocacy Team (SAT) response, including coordination and dispatch to hospitals and law enforcement agencies, as needed
• Assess client needs and connect clients to appropriate resources, including agency programs and community services
• Provide information and education on protective orders, crime victims' compensation, Child Protective Services, and available agency services
• Coordinate with external partners, including mobile crisis units, as appropriate to support client safety
• Provide SAT on-call coverage, responding onsite to area hospitals and law enforcement agencies to provide support and crisis intervention
• Maintain accurate, complete, and confidential client records and documentation
• Apply professional judgment to client interactions, decision-making, and problem-solving in crisis situations
• Participate in staff meetings, trainings, and ongoing professional development as required
• Maintain availability to work a flexible schedule that may include evening, weekend and Holiday hours as scheduled based on program needs

The above statements are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as required.

This position is grant-funded and will continue only if sufficient grant or external funds are available.

Denton County Friends of the Family, Inc. is an equal opportunity employer.

Requirements

Prerequisites

• Bachelor's degree in social work, psychology, or related field
• Strong communication and organizational skills
• Demonstrated understanding of relationship violence, sexual assault, and trauma informed interventions

Preferences

• Excellent oral and written Spanish highly preferred

Physical Requirements

• Ability to lift 25 lbs
• Ability to easily climb stairs
• Ability to sit for long periods of time