Crisis Safety Specialist - resolve Crisis Services

UPMC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 60,000; Full time

Job summary

UPMC Western Psychiatric Hospital in Pittsburgh is seeking a Crisis Safety Specialist to join resolve Crisis Services, a 24/7 crisis program including a hotline, mobile crisis team, walk-in center, and youth services.

The role involves greeting customers, conducting safety checks, supporting the front desk and milieu, and helping develop safety management for walk-in and residential environments. You will work as part of a dedicated team to ensure a secure environment.

Responsibilities

• Greet customers, patients, and visitors.
• Conduct safety searches on all entering the building.
• Assist in managing the front desk and support the milieu.
• Aid in developing and implementing safety management for walk-in and residential environments.
• Participate in staff meetings and committees.
• Report safety concerns immediately.
• Provide customer service.
• Handle disruptive individuals using de-escalation techniques.
• Demonstrate knowledge of mental health laws.
• Answer phones and direct calls.
• Complete reports and incident documentation.
• Orient new crisis staff.
• Enforce UPMC policies and maintain a secure environment.
• Manage evidence, valuables, and lost/found items.
• Respond to crisis situations as a team member.

Job description

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Safety Specialist to join our team at resolve Crisis Services!resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.

For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

Position Purpose

• Greet customers, patients, and visitors.
• Conduct safety searches on all entering the building.
• Assist in managing the front desk and support the milieu.
• Aid in developing and implementing safety management for walk-in and residential environments.

Responsibilities

• Participate in staff meetings and committees.
• Report safety concerns immediately.
• Provide customer service.
• Handle disruptive individuals using de-escalation techniques.
• Demonstrate knowledge of mental health laws.
• Answer phones and direct calls.
• Complete reports and incident documentation.
• Orient new crisis staff.
• Enforce UPMC policies and maintain a secure environment.
• Manage evidence, valuables, and lost/found items.
• Respond to crisis situations as a team member.