Crisis Intervention Specialist - 24/7 Support

UPMC; Pittsburgh (Allegheny County); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus eligible

Educational loan repayment program

Career development opportunities

Job summary

UPMC Western Psychiatric Hospital is seeking a Crisis Clinician to join the Walk-In Clinic at resolve Crisis Services. The role requires evaluating crises, providing counseling, and coordinating referrals in a 24/7 environment to support individuals in self-identified crisis.

Candidates must have a Bachelor's degree in Psychology, Counseling or Social Work, CPR, CCMC certification (or willingness to obtain), and valid driver’s license with required clearances.

Qualifications

• Bachelor's degree in Psychology, Counseling or Social Work with transcripts attached.
• Current CPR certification.
• Comprehensive Crisis Management (CCMC) certification or willingness to obtain.
• Driver's license.
• Act 31/Act 33/Act 34 clearances; FBI clearance with renewal; OAPSA.

Responsibilities

• Complete Crisis Clinician orientation and training.
• Manage shift caseloads under supervision.
• Develop skills in assessment, de-escalation, documentation, and motivational interviewing.
• Use Electronic Medical Records for information and documentation.
• Provide person-centered, strength-based counseling to promote stability.
• Work independently and efficiently in crisis settings.
• Coordinate referrals and collaborate on disposition planning.
• Advocate for appropriate program admissions (Crisis Residential, Walk-In).
• Conduct face-to-face crisis assessments and respond to support calls.
• Handle crisis situations using positive, effective strategies.
• Meet documentation standards and complete required paperwork.
• Participate in trainings, staff meetings, and case reviews.
• Support therapeutic milieu and ensure safety.

Skills

Crisis counseling

Assessment & de-escalation

Documentation

Motivational interviewing

EMR navigation

Education

Bachelor's degree in Psychology, Counseling or Social Work

Tools

EMR systems

Job description

UPMC Western Psychiatric Hospital is seeking a Crisis Clinician to join the Walk-In Clinic at resolve Crisis Services. The role requires evaluating crises, providing counseling, and coordinating referrals in a 24/7 environment to support individuals in self-identified crisis.

Candidates must have a Bachelor's degree in Psychology, Counseling or Social Work, CPR, CCMC certification (or willingness to obtain), and valid driver’s license with required clearances.