Crisis Response & Safety Technician

Claratel Behavioral Health; Decatur (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Claratel Behavioral Health is seeking a Crisis Service Technician to provide direct client care, intake and triage support, crisis intervention, and safety monitoring within PES and CSU settings. You will work as part of the Behavioral Emergency Response Team to maintain a structured, recovery-focused environment and support clinicians and nursing staff.

The role requires strong de-escalation and communication skills, flexibility in a high-acuity environment, and proficiency with EHR systems

Qualifications

• High school diploma or GED required; associate degree preferred.
• At least 1 year of experience in behavioral health or crisis settings preferred.
• Proficiency with Avatar, BHL, Xferral and basic computer literacy.
• Strong communication and de-escalation skills.

Responsibilities

• Greet clients and families; assist with intake documentation and safety screenings.
• Provide crisis intervention, engagement, and continuous safety monitoring.
• Maintain confidentiality and adhere to safety protocols across PES/CSU.
• Record shift notes, document incidents, and communicate with care teams.
• Assist with discharge planning and reinforce treatment goals.
• Ensure a safe, clean environment and compliance with HIPAA/CARF.

Skills

De-escalation

Communication

Calm under pressure

Teamwork or collaboration

Education

High school diploma or GED

Associate degree or psychology/human services coursework

Tools

Avatar EHR

BHL

Xferral

Job description

Claratel Behavioral Health is seeking a Crisis Service Technician to provide direct client care, intake and triage support, crisis intervention, and safety monitoring within PES and CSU settings. You will work as part of the Behavioral Emergency Response Team to maintain a structured, recovery-focused environment and support clinicians and nursing staff.

The role requires strong de-escalation and communication skills, flexibility in a high-acuity environment, and proficiency with EHR systems