Crisis-Response Psychiatric Nurse Lead (RN)

Monarch; Raleigh (NC); On-site; USD 69,000 - 85,000; Full time

Job summary

Monarch Healthcare in Raleigh, NC is seeking a Registered Nurse to support the Behavioral Health Urgent Care. You will help oversee clinical operations with the Program Director and ensure timely, compassionate care for individuals in crisis.

The role requires an Associate degree in Nursing, RN licensure, and crisis-management experience; responsibilities include triage, nursing assessments, incident reporting, and staff support. Competitive benefits and scheduling.

Qualifications

• Nursing license required (RN)
• Associate degree in Nursing required
• Experience in crisis management or crisis settings preferred

Responsibilities

• Provide oversight of clinical operations at Behavioral Health Urgent Care in the Program Director's absence.
• Ensure excellent customer experience for patients and families in all touchpoints (waiting room, phone, treatment).
• Monitor wait times, satisfaction, and support team to improve efficiency.
• Perform triage assessments and nursing assessments for individuals seeking services.
• Complete incident reports and maintain required trainings and emergency procedures knowledge.

Skills

Crisis management

Nursing assessments

Triage

Customer experience

Communication

Incident reporting

Emergency procedures

Team support

Education

Associates: Nursing (Required)

Job description

Monarch Healthcare in Raleigh, NC is seeking a Registered Nurse to support the Behavioral Health Urgent Care. You will help oversee clinical operations with the Program Director and ensure timely, compassionate care for individuals in crisis.

The role requires an Associate degree in Nursing, RN licensure, and crisis-management experience; responsibilities include triage, nursing assessments, incident reporting, and staff support. Competitive benefits and scheduling.