Crisis-Response Community Technician

Socket.dev; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

3+ weeks vacation

12 holidays

403(b) plan with match

Tuition assistance

Flexible Spending Accounts

Job summary

BRC is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. This role emphasizes trauma-informed care, de-escalation, and crisis response, with a focus on safety and dignity on every shift.

You’ll screen residents, monitor the environment, respond to conflicts, complete incident reports, assist with meals and facility upkeep, and participate in trainings that provide CPR/First Aid, Narcan, and other certifications.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided)
• Complete documentation (logbooks, incident reports, progress notes)
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Computer literacy

Emotional regulation

Professional boundaries

Education

High School diploma or GED

Job description

BRC is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. This role emphasizes trauma-informed care, de-escalation, and crisis response, with a focus on safety and dignity on every shift.

You’ll screen residents, monitor the environment, respond to conflicts, complete incident reports, assist with meals and facility upkeep, and participate in trainings that provide CPR/First Aid, Narcan, and other certifications.