Community Technician — Trauma-Informed Crisis Support

Socket.dev; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

FSA (healthcare/transit/childcare)

Job summary

BRC seeks a Community Technician to serve as a reliable, compassionate presence for individuals experiencing homelessness. You will engage residents, monitor safety, and document incidents in a fast-paced, crisis-oriented environment.

Role requires empathy, strong judgment, and the ability to stay calm under pressure. Training is provided for certifications; overtime is mandatory, with flexible shift coverage to meet program needs.

Qualifications

• Must have HS diploma or GED.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Empathy

Crisis intervention

Trauma-informed care

Strong communication

Judgment under pressure

Education

High School diploma or GED

Job description

BRC seeks a Community Technician to serve as a reliable, compassionate presence for individuals experiencing homelessness. You will engage residents, monitor safety, and document incidents in a fast-paced, crisis-oriented environment.

Role requires empathy, strong judgment, and the ability to stay calm under pressure. Training is provided for certifications; overtime is mandatory, with flexible shift coverage to meet program needs.