Crisis Response Admin Lead - Behavioral Health

SAN-Bernardino-Count; Rialto (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

San Bernardino County Department of Behavioral Health is recruiting a Behavioral Health Lead Office Assistant for the TEST team under the 24 Hour & Specialty Services Division. The role performs complex clerical duties, supports coordination between behavioral health staff and law enforcement, and ensures timely processing of crisis information.

Responsibilities include reviewing engagement notes, tracking referrals, maintaining sensitive records, and generating data for program oversight.

Qualifications

• 18 months of full-time clerical experience in a behavioral health or human services office environment.
• Experience with public contact and providing information on policies and procedures.
• Proficient in daily computer use, word processing, and basic fiscal tasks.

Responsibilities

• Process crisis reports from law enforcement and update the tracking system.
• Coordinate time-sensitive communications and escalate as required.
• Maintain sensitive program records and ensure confidentiality.
• Track crisis referrals and encounter documentation.
• Review notes to verify weekly client visits and ensure service linkage.
• Compile operational data for program oversight.

Skills

Public contact

Phone handling

Word processing

Data entry

Daily computer use

Job description

San Bernardino County Department of Behavioral Health is recruiting a Behavioral Health Lead Office Assistant for the TEST team under the 24 Hour & Specialty Services Division. The role performs complex clerical duties, supports coordination between behavioral health staff and law enforcement, and ensures timely processing of crisis information.

Responsibilities include reviewing engagement notes, tracking referrals, maintaining sensitive records, and generating data for program oversight.