Behavioral Health Lead Office Assistant - 24 Hour & Specialty Services*

SAN-Bernardino-Count; Rialto (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

San Bernardino County Department of Behavioral Health is recruiting a Behavioral Health Lead Office Assistant for the TEST team under the 24 Hour & Specialty Services Division. The role performs complex clerical duties, supports coordination between behavioral health staff and law enforcement, and ensures timely processing of crisis information.

Responsibilities include reviewing engagement notes, tracking referrals, maintaining sensitive records, and generating data for program oversight.

Qualifications

• 18 months of full-time clerical experience in a behavioral health or human services office environment.
• Experience with public contact and providing information on policies and procedures.
• Proficient in daily computer use, word processing, and basic fiscal tasks.

Responsibilities

• Process crisis reports from law enforcement and update the tracking system.
• Coordinate time-sensitive communications and escalate as required.
• Maintain sensitive program records and ensure confidentiality.
• Track crisis referrals and encounter documentation.
• Review notes to verify weekly client visits and ensure service linkage.
• Compile operational data for program oversight.

Skills

Public contact

Phone handling

Word processing

Data entry

Daily computer use

Job description

Be an agent of change and make a difference in delivering health and wellness to millions of residents.

Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.

San Bernardino County Department of Behavioral Health is recruiting for a Behavioral Health Lead Office Assistant (previously Office Assistant IV) for the Triage, Engagement, and Support Team (TEST) under the 24 Hour & Specialty Services Division. The incumbent performs difficult and responsible clerical assignments requiring a thorough knowledge of the subject matter and interpretation of administrative policy and procedures. The incumbent will perform specialized administrative and operational support functions essential to coordination between behavioral health personnel and law enforcement partners including processing crisis reports from law enforcement and updating the tracking system for the Sheriff’s Department. Responsibilities extend beyond routine clerical duties and include tracking crisis referrals and encounter documentation, coordinating time‑sensitive communications, maintaining sensitive program records, monitoring post‑crisis follow‑up and service linkage, and compiling operational data for program oversight.

This position supports communication and workflow continuity among law enforcement agencies, crisis response staff, hospitals, and community behavioral health providers. The nature of the work requires attention to urgency, confidentiality, documentation accuracy, and established escalation procedures. Administrative tracking and timely routing of information to help program staff identify outstanding tasks, maintain records, and support continuity following crisis encounters. The incumbent will review notes and records of engagement to verify open clients are being seen on a weekly basis. Our clients are open for up to 59 days. These responsibilities contribute to the efficient operation of the crisis response program and allow social workers, clinicians, and other authorized personnel to focus on assessment, intervention, and service coordination within their professional scope.

Excellent Benefits!

To review job‑specific benefits, please refer to the Summary of Benefits and the Memorandum of Understanding (MOU).

Conditions of Employment

Pre‑Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Experience

Eighteen (18) months of full‑time equivalent clerical experience in a behavioral health/human services office environment. Duties must include a variety of office tasks including public contact, providing customers with information regarding policies and procedures, daily computer use, word processing, routine fiscal tasks, and answering phones. Note: Job duties must be clearly detailed on the Application. Retail sales, Cashier, and food service experience are not considered qualifying.

Equal Employment Opportunity and ADA

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitment filtering deadline.

Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.