Behavioral Health Lead Office Assistant - 24 Hour & Specialty Services*

San Bernardino County; Rialto (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

San Bernardino County is seeking a Behavioral Health Lead Office Assistant for the Triage, Engagement, and Support Team. The incumbent will perform complex clerical work, coordinate with behavioral health staff and law enforcement, and manage crisis reports and data tracking to support seamless crisis response.

The ideal candidate has 18 months of full‑time clerical experience in behavioral health or human services, strong communication skills, and the ability to handle multiple deadlines with

Qualifications

• Eighteen (18) months of full‑time clerical experience in a behavioral health/human services office environment.
• Excellent communication skills, both oral and written, and ability to convey information clearly.
• Ability to manage multiple demands and deadlines in a fast‑paced setting.

Responsibilities

• Coordinate between behavioral health personnel and law enforcement partners, including crisis report processing.
• Track crisis referrals and encounter documentation; update the tracking system.
• Maintain sensitive program records and monitor post‑crisis follow‑up and service linkage.
• Ensure timely routing of information to support task completion and program oversight.

Skills

Clerical experience

Strong communication

Multitasking

Time management

Job description

Be an agent of change and make a difference in delivering health and wellness to millions of residents.

Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.

The San Bernardino County Department of Behavioral Health is recruiting for a Behavioral Health Lead Office Assistant (previously Office Assistant IV) for the Triage, Engagement, and Support Team (TEST) under the 24 Hour & Specialty Services Division. The incumbent performs difficult and responsible clerical assignments requiring a thorough knowledge of the subject matter and interpretation of administrative policy and procedures. The incumbent will perform specialized administrative and operational support functions essential to coordination between behavioral health personnel and law enforcement partners including processing crisis reports from law enforcement and updating the tracking system for the Sheriff’s Department. Responsibilities extend beyond routine clerical duties and include tracking crisis referrals and encounter documentation, coordinating time‑sensitive communications, maintaining sensitive program records, monitoring post‑crisis follow‑up and service linkage, and compiling operational data for program oversight.

This position supports communication and workflow continuity among law enforcement agencies, crisis response staff, hospitals, and community behavioral health providers. The nature of the work requires attention to urgency, confidentiality, documentation accuracy, and established escalation procedures. Administrative tracking and timely routing of information to help program staff identify outstanding tasks, maintain records, and support continuity following crisis encounters. The incumbent will review notes and records of engagement to verify open clients are being seen on a weekly basis. Our clients are open for up to 59 days. These responsibilities contribute to the efficient operation of the crisis response program and allow social workers, clinicians, and other authorized personnel to focus on assessment, intervention, and service coordination within their professional scope.

*Official Title: Lead Office Assistant

For additional details, please refer to the Lead Office Assistant job description. (Previously Office Assistant IV)

The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust. DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour & Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.

To review job‑specific benefits, please refer to the Summary ofBenefits and the Memorandum of Understanding (MOU).

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Experience: Eighteen (18) months of full‑time equivalent clerical experience in a behavioral health/human services office environment. Duties MUST include a variety of office tasks including public contact, providing customers with information regarding policies and procedures, daily computer use, word processing, routine fiscal tasks, and answering phones.

The ideal candidate will have progressively responsible clerical experience demonstrating excellent communication skills with the ability to clearly convey information and ideas orally and in writing. The ideal candidate is able to handle multiple demands and deadlines, work well with others as well as work independently, and maintain a positive and professional attitude. Additionally, some departments require a minimum typing speed; applicants must indicate typing speed on the Supplemental Questionnaire to be considered for such positions.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.