Crisis Residential Support Specialist

Pathways Inc. - Kentucky; Ashland (KY); On-site; USD 14,000 - 19,000; Full time

Job summary

Pathways Inc. - Kentucky is seeking a dedicated CRRU Associate to support individuals in crisis within a residential unit in Ashland. You will help manage safety, assist with crisis line calls, and coordinate client care under established protocols.

The role emphasizes crisis intervention, documentation accuracy, and collaboration with a multidisciplinary team in a fast-paced environment. A High School Diploma or GED is required, with ASAM training provided upon hire.

Qualifications

• High School Diploma or GED required.
• Ability to pass crisis/ASAM training.
• Strong organizational and documentation skills.
• Ability to remain calm in high-stress or crisis situations.
• Basic understanding of client care coordination in behavioral health.

Responsibilities

• Monitor clients to ensure safety and well-being in a residential crisis setting
• Support clients with medication self-administration according to established protocols
• Answer and document crisis line and Mobile Crisis calls (Ashland location)
• Accurately complete admission, discharge, and required documentation
• Perform routine safety checks, including vitals and bed checks
• Respond to and assist in de-escalating crisis situations
• Provide transportation for clients to appointments or essential services as needed
• Maintain accurate and timely documentation in compliance with agency standards
• Complete required 40+ hour Crisis Intervention/ASAM training

Skills

Organizational skills

Documentation skills

Crisis intervention awareness

Interpersonal skills

Education

High School Diploma or GED

Job description

Pathways Inc. - Kentucky is seeking a dedicated CRRU Associate to support individuals in crisis within a residential unit in Ashland. You will help manage safety, assist with crisis line calls, and coordinate client care under established protocols.

The role emphasizes crisis intervention, documentation accuracy, and collaboration with a multidisciplinary team in a fast-paced environment. A High School Diploma or GED is required, with ASAM training provided upon hire.