CRISIS OUTREACH PROFESSIONAL (DCR)

Comprehensive Healthcare; Yakima, Sunnyside (WA, WA); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Competitive salaries

Healthcare coverage

Vacation and leave

Retirement plan

Employee assistance program

Life and disability insurance

Job summary

Comprehensive Healthcare in Yakima, WA seeks a Crisis Outreach Professional to join our behavioral health team. This role emphasizes crisis stabilization, risk assessment, and coordination with medical and community partners during evening hours.

Responsibilities include crisis evaluation/intervention, referrals, and documentation, with a focus on trauma-informed, recovery-oriented care for clients across ages.

Qualifications

• Master's degree in social work, counseling, or related field.
• Must be eligible for designation as Mental Health Professional.
• Must be eligible for registration as Agency Affiliated Counselor.
• Must have valid driver's license and vehicle liability insurance.

Responsibilities

• Provide crisis outreach services to clients in acute emotional crises.
• Stabilize crises in the least restrictive setting possible.
• Coordinate with medical teams and community partners for referrals and safety planning.
• Document and report as required by law and program guidelines.
• Respond to Open Line/Crisis Line calls and assess risk for appropriate referrals.

Skills

Crisis intervention techniques

Risk assessment

Interagency coordination

Communication with clients

Education

Master's degree in social work, counseling, or related field

Job description

Job Details: Job Location: Yakima, WA 98903, Position Type: Full Time, Education Level: Master's degree, Salary Range: $41.79 - $62.69 Hourly, Job Shift: Evening, Who is Comprehensive Healthcare?

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in a Crisis Outreach Professional?

Crisis Outreach Professionals provides crisis outreach services to clients experiencing acute emotional crises. Strives to stabilize the client’s crises in the least restrictive setting possible. Provides evaluation under the Involuntary Treatment Acts to include behavioral health and substance use disorders

SCHEDULE:

Wednesday-Saturday 1:00 PM-11:30 PM

Crisis Outreach Professional duties may include:

MINIMUM EDUCATION & EXPERIENCE REQUIRED:

• Master’s degree in social or behavioral science or related field. Must be eligible for designation as a Mental Health Professional and Designated Crisis Responder (2 years of experience for designation).

BEHAVIORAL HEALTH CONSULTATION:

• Effectively provides consultation regarding behavioral health needs of clients.
• Provides recommendations and interventions that are supportable by the medical team.
• Facilitates coordination and communication between primary care and specialty behavioral health services.
• Serves a liaison between law enforcement, Acute Care Services and outpatient teams.
• Provides education on the topic of behavioral health and crisis intervention techniques as appropriate.

CHILDREN, YOUTH and YOUNG ADULT SERVICES:

• Demonstrates and utilizes knowledge of development in children, youth and young adults.
• Demonstrates and utilizes knowledge and understanding of behavioral health problems in children, youth and young adults.
• Demonstrates and utilizes knowledge of and ability to work with issues of confidentiality, consent and capacity.
• Demonstrates the ability to collaborate and coordinate with family, parents, caregivers and community and natural supports.
• Communicates effectively with children and youth of differing ages and developmental levels

CRISIS EVALUATION/INTERVENTION:

• Utilizes appropriate crisis intervention techniques for client stabilization.
• Accurately screens for risk to self, others, property and the presence of grave disability and makes appropriate referrals.
• Documents and reports and/or notifies as required by law.
• Applies QPRT (Question, Persuade, Refer or Treat) principles in assessing risk and in safety and treatment planning.
• Develops and documents appropriate safety plans.

CRISIS OUTREACH:

• Makes initial contact with referent and client to gather information on presenting problem
• Provides referrals and when necessary, arranges for appropriate follow up. Will provide follow up as directed by Crisis Outreach Professional (COP).
• Responds to requests for outreach with Crisis Outreach Professionals to assist and for safety purposes
• Assists team members by following up with clients admitted to Stabilization Bed to monitor symptoms and to arrange discharge.
• Notifies treatment teams of any crisis contact with their assigned clients. Coordinates with treatment team for follow up contact and stabilization plan.
• Answers Open Line/Crisis Line calls and screens for risk, makes appropriate referrals and staffs with COP. Reviews after-hours call center reports for the need to provide follow up contact or send to assigned treatment team.

CRISIS OUTREACH PROFESSIONAL EVALUATION:

• Utilizes appropriate crisis intervention techniques for client stabilization.
• Accurately assesses risk to self, others or property and the presence of a grave disability.
• Formulates appropriate clinical decisions and makes appropriate referrals.
• When needed, locates psychiatric hospital bed and ensures clients safety during the process.
• Ensures pass down of case when bed cannot be found and arranges for on-site support if needed.
• Outlines the plan for crisis stabilization when client is placed at Crisis Treatment Center or returned to natural supports.
• Follows Acute Care Services Program Manual protocols for specific RCW’s and other Acute Care Services processes

GERIATRIC SERVICES:

• Demonstrates and utilizes knowledge of normal aging process and age-related changes.
• Demonstrates an understanding of neurocognitive disorders and their impacts on functioning.
• Demonstrates awareness of how medical issues can affect mental status

SERVICE NOTES:

• Completes all required service notes according to Comprehensive Healthcare’s guidelines, policies and procedures regarding format, content and timeliness.
• Language used in service notes is respectful, clear, descriptive, concise and client-centered.
• Service notes accurately depict treatment modalities and interventions provided within the clinician’s scope of practice and according to treatment plan.
• Service notes accurately reflect and depict client status and progress consistent with assessment and reassessment

Qualifications:

• Master's degree in social work, counseling, or related field
• Driver's License and Vehicle Insurance
• Previous experience providing behavioral health treatment is preferred
• Must be eligible for designation as Mental Health Professional
• Must be eligible for registration as Agency Affiliated Counselor
• Must have valid driver's license and vehicle liability insurance

What Comprehensive Healthcare Can Offer You

Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
• Clinical supervision toward licensure, if applicable

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Financial incentives to further employee education

Equal Opportunity Employer: Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact usto make arrangements.