Crisis Specialist

Horizon Health and Wellness; Maricopa (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision insurance

401k investment plan with company match

Generous paid time off and paid holidays

Professional development and career advancement opportunities

Tuition reimbursement

Job summary

A healthcare provider located in Arizona is seeking a Lead Crisis Specialist responsible for coordinating crisis interventions and training within the community. The ideal candidate will have a high school diploma or GED alongside four years of behavioral health experience, with additional qualifications preferred. Responsibilities include responding to crisis calls and maintaining detailed records. The position offers competitive compensation and opportunities for professional development.

Qualifications

• Minimum 21 years of age.
• Valid driver’s license with acceptable record.
• Experience in crisis intervention and community services.
• Certified in First Aid and CPR; agency will provide training if necessary.
• Must obtain and maintain a Level One Fingerprint Clearance Card through Arizona Department of Public Safety.
• Must complete notary exam and apply to obtain notary certification to support the involuntary treatment and petition process.

Responsibilities

• Coordinate essential training for new Crisis department employees.
• Respond to crisis calls in person within required time frames.
• Maintain accurate records of clinical activity.
• Respond to crisis calls within required time frames and ensure timely intervention.
• Participate in development, implementation, and evaluation of crisis services.
• Maintain clear, accurate records of clinical activity per policy.

Skills

Crisis intervention

Behavioral health counseling

Analytical judgment

Team collaboration

Bilingual – English/Spanish

Analytical & problem solving

Team collaboration

Education

High School Diploma or GED with 4 years of behavioral health experience

Bachelor’s degree in a behavioral health related field

Job description

Located near U.S. 60 in the east valley, Horizon has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

The Lead Crisis Specialist’s main purpose is to be the primary clinical team member for crisis intervention within the community for all age groups and provide support with training of crisis staff. This position shall intervene to alleviate the participant’s immediate social, emotional, or environmental crisis and assess, evaluate, triage, and refer the participant for appropriate follow-up treatment to support a return to an effective lifestyle. This position may also provide outreach and engagement to outpatient clients as needed. This position has been identified as a safety sensitive position that includes tasks or duties (i.e., driving) that the employer in good faith believes could affect the safety, health or reputation of the Agency, participants, the employee performing the task or others.

This position's schedule will be for Monday, Tuesday, Thursday and Friday 10 AM to 8 PM.

Responsibilities

• Coordinate and facilitate essential training for new Crisis department employees.
• Review and provide constructive feedback on required paperwork for other departmental staff.
• Coordinate and facilitate clinical training and act as a resource for other staff.
• Respond to any crisis call in person within AHCCCS required time frames.
• Participate in the development, implementation, and evaluation of crisis services.
• Use community and Agency resources responsibly and knowledgeably.
• Ability to work nights, weekends, holidays, and overtime when needed.
• Must attend mandatory department staff meetings and required trainings.
• Keep clear, concise, and accurate records of clinical activity according to Agency policy procedures.
• Coordinate and/or follow-up services of participants after initial contact.
• Provide outreach and engagement to outpatient clients as needed.
• Meet regularly with the Department Coordinator and other clinical staff for the purpose of clinical/case problem solving.
• Assist with on-the-job orientation and training of new staff members when needed.
• Establish and maintain a working relationship with referral resources, including the court system and law enforcement agency.
• Engage in the comprehensive court process for participants, including preparation and transport of necessary documents and testimony in the court as required.
• Maintain good attendance, reliability, and punctuality.
• Ability to prioritize workload.
• Perform other duties as assigned by the Crisis Program Coordinator.
• Provide assistance with other organizational needs when available.

We Offer

• Competitive compensation
• Medical, dental, vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Professional development and career advancement opportunities
• Tuition reimbursement
• The opportunity to help us make a difference in the lives of the patients and communities we serve.

Qualifications Required

• Minimum of High School Diploma/GED with four (4) years of behavioral health experience OR bachelor’s degree in behavioral health related field. Experience equivalency is considered if combined education & experience meets qualifications as Behavioral Health Technician (BHT).
• Must be at least 21 years of age or older.
• Possess valid driver’s license with acceptable driving record including but not limited to a serious traffic violation (ie. Reckless Driving; at fault accident; felony speeding) or greater than two (2) traffic violations in prior 39 months .Trained in crisis intervention and offered services to agency participants and residents in the community.
• Appropriate referrals and placements within the treatment continuum.
• Demonstrated ability to provide counseling/case management to SMI participants in the Mental Health program.
• Demonstrated knowledge of special populations such as substance abuse.
• Demonstrated ability to develop treatment plan and summary based on participants needs.
• Demonstrated ability to distinguish between alcohol and other drug-related symptoms and other pre-existing physical problems or pathologic behaviors.
• Demonstrated ability to understand the biopsychosocial influences and effects of dependencies.
• Demonstrated knowledge of how the acute and chronic nature of dependence and the ways medical, emotional, behavioral, social, educational, and other interventions are used to treat the participant.
• Demonstrated knowledge of referral resources available to participants.
• Able to effectively employ analytical, sound judgement and problem-solving skills.
• Must be certified in First Aid and CPR, agency will provide training if necessary.
• Must obtain and maintain a Level One Fingerprint Clearance Card through Arizona Department of Public Safety.
• Possess the physical, mental, and cognitive ability to perform specific clinical and/or tasks required by the position without posing a direct threat to the safety and security of patients.
• Must complete notary exam and apply to obtain notary certification to support the involuntary treatment and petition process.

Mental and Emotional

• Exercise high level of collaboration and team ship with team members, Agency leadership and staff, and community members and stakeholders, to most effectively utilize resources and accomplish objectives.
• Ensure interactions with all staff and community members are positive, courteous, respectful, and professional.
• Maintain calm, non-defensive, supportive attitude during difficult interactions.
• Resolve problems, handle conflict, and make effective decisions under pressure, without escalation.
• Work collaboratively and effectively with diverse staff and clients, in a non-offensive manner.
• Willingness to accept feedback, address behavior constructively, and commit to a high standard of professionalism.

Physical

• Long periods of sitting and standing, ability to bend, lift and carry up to 50 pounds.
• Ability to work outside in all weather conditions
• Able to operate phone, Fax, copier, and a computer.
• Able to operate Agency vehicle and provide transportation that adheres to state and agency requirements.

Qualifications Preferred

• Bilingual – English/Spanish
• Prior experience working in Integrated Healthcare, Behavioral Health, or Primary Care environment. A bachelor’s degree in a non-behavioral health related field candidate with a minimum of three (3) years Behavioral Health work experience OR bachelor’s in psychology or behavioral health/medical related field with one (1) year Behavioral Health work experience.
• Trained in crisis intervention and offered services to agency participants and residents in the community
• Apply to obtain clearance with the Pinal County Sheriff’s office to ensure access to the Correctional Facilities.
• Advanced knowledge of cultural diversity and sensitivity