Crisis Operations Analyst

Expedia; Seattle (WA); On-site; USD 68,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness reimbursement

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Crisis Operations Analyst to monitor global threats, assess traveler impact, and drive timely crisis responses across our brands. The role requires strong data skills, AI fluency, and experience in 24/7 operations. You will work with SQL, dashboards, and collaborative tools to deliver leadership-ready insights.

The position is based in Seattle, offering ownership of monitoring, response actions, and governance in a dynamic, global travel environment.

Qualifications

• 3–5 years of professional experience in operational meteorology, geopolitical risk analysis, security operations, emergency management, or crisis response.
• Ability to assess and communicate complex, fast-moving situations clearly and concisely, in writing and verbally, to both technical and non-technical audiences.
• Experience working in or closely with a 24/7 operations environment, with comfort managing competing priorities under time pressure.
• Strong data skills: comfortable writing and adapting SQL queries, building trackers and dashboards in Excel or Sheets, and translating raw metrics into clear recommendations.
• Active use of AI tools in a professional setting, including large language models, AI-assisted monitoring or summarization tools, or automated alerting systems.
• Proficiency with Microsoft 365 suite (Teams, SharePoint, Outlook, Excel), Confluence, and Jira or equivalent ticketing platforms.
• Bachelor's degree in Meteorology, Atmospheric Science, International Relations, Political Science, Security Studies, Geography, Emergency Management, or a closely related field is required.
• Candidates with 6 or more years of applicable professional experience in crisis operations, emergency management, meteorology, geopolitical risk, or a related discipline will be considered equivalent in place of a formal degree.
• Preferred Experience with commercial threat intelligence platforms such as Crisis24, NC4, Everbridge, or OSAC, or meteorological data services such as The Weather Company, DTN, or StormGeo.
• Background in travel, hospitality, aviation, or a platform or marketplace business where the customer population is globally distributed and mobile.
• Familiarity with airline disruption frameworks including IRROPs, Event Waivers, and ASCs, or hotel flex policy structures.
• Working knowledge of ServiceNow or similar case management platforms.
• Professional certification in emergency management (CEM, AEM), security (CPP, PSP), or a related discipline.

Responsibilities

• Monitor global threat intelligence, weather, geopolitical risks to identify crisis events in real time.
• Assess severity, scope, and traveler impact of events.
• Apply frameworks to distinguish noise from real situations and determine thresholds.
• Maintain situational awareness and produce concise internal summaries for leadership and cross-functional partners.
• Execute crisis responses within SLAs, including traveler communications, policy updates, and coordination with partner teams.
• Coordinate cross-functional war room syncs and drive actions, owners, and timelines.
• Support proactive traveler messaging and governance for notification thresholds.
• Coordinate with stakeholders to align on response posture.
• Contribute to crisis metrics narratives and post-event reviews.
• Maintain crisis logs and knowledge bases to retain institutional knowledge.
• Translate data into escalation inputs and decision context.
• Identify patterns to inform threshold definitions and playbook updates.
• AI in crisis: help draft communications and improve automation.

Skills

SQL queries

Data dashboards

AI tools usage

Communication

Cross-functional collaboration

Education

Bachelor's degree in Meteorology or related field

Tools

Excel

Sheets

Confluence

Jira

SharePoint

Teams

Job description

Expedia Group is seeking a Crisis Operations Analyst to monitor global threats, assess traveler impact, and drive timely crisis responses across our brands. The role requires strong data skills, AI fluency, and experience in 24/7 operations. You will work with SQL, dashboards, and collaborative tools to deliver leadership-ready insights.

The position is based in Seattle, offering ownership of monitoring, response actions, and governance in a dynamic, global travel environment.