Crisis Intervention Specialist - Relief

Riverside Community Care; Norwood (MA); On-site; USD 28,935 - 41,211; Part time

Benefits offered by this job

Healthcare

Professional development opportunities

Generous time off

Job summary

A community behavioral health organization in Norwood, MA is seeking a Crisis Intervention Specialist to provide trauma-informed crisis intervention and support in emergency situations. Ideal candidates will have strong communication skills and a background in behavioral health. This role offers relief hours with a pay rate of $25.46 hourly and benefits including healthcare and professional development opportunities.

Qualifications

• Proven experience using Microsoft Office programs for at least three years.
• A minimum of 2 years of direct care in a behavioral health and/or medical setting.
• Knowledge of trauma‑informed care and de‑escalation skills.

Responsibilities

• Model and teach skills for positive relationships and conflict negotiation.
• Provide a calming presence to support families and youth in crisis.
• Ensure safety drills are documented per regulation.
• Lead maintenance and cleanliness of the physical plant.
• Respond to medical and psychiatric emergencies safely.
• Assist with transportation to/from CBHC and CCS site.

Skills

Strong verbal and written communication skills

Basic computer fluency

Experience using Microsoft Office programs

Valid driver’s license

Access to a reliable vehicle

Education

High School Diploma or GED

BA degree preferred

Job description

Crisis Intervention Specialist – Relief

Riverside is seeking a passionate Crisis Intervention Specialist (CIS) to join our Community Behavioral Health Center (CBHC) team! This is a unique opportunity to join a growing team of dedicated behavioral health professionals.

The Crisis Intervention Specialist is responsible for providing advanced skills in trauma‑informed crisis intervention and de‑escalation, monitoring the safety and security of the facility, and coordinating response to urgent and emergency situations. The CIS provides a therapeutic, calming, recovery‑based, and proactive presence in program.

Responsibilities

• Modeling and teaching skills for development of positive relationships and negotiation of conflict
• Providing a calming presence in and around the facility supporting families and youth in conflict or crisis while onsite and monitoring safety of persons served, employees, and the facility
• Assisting CBHC leadership in ensuring that safety drills (e.g., fire, medical, behavioral health) are held and documented per regulation and that required fire protection and suppression equipment is present and in good working order and also ensuring maintenance of program sites to minimize fire hazards
• Taking lead in ensuring maintenance and cleanliness of physical plant is adequate and reporting to Senior Director and/or facilities are aware of any concerns
• Responding to medical and psychiatric emergencies (e.g., opioid overdose or psychiatric symptom escalation) utilizing medical code protocols such as calling a code, administering naloxone, and administering CPR/first aid
• Assisting with transportation to/from CBHC and the CCS site using agency or personal vehicle

Pay Rate

$25.46 hourly

Schedule

Relief hours available

Required Skills

• Strong verbal and written communication skills
• Basic computer fluency; minimum of three years proven experience using Microsoft Office programs
• Valid driver’s license and access to a reliable vehicle

Required Experience

• High School Diploma or GED; BA degree preferred
• A minimum of 2 years of direct care or similar role in a behavioral health and/or medical setting
• Knowledge of trauma‑informed care and de‑escalation skills

Benefits

Healthcare, professional development opportunities, and generous time off

Location

Norwood, MA

Referrals

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