Crisis Intervention Specialist - On-Call

Northwest Human Services, Inc; Salem (OR); On-site; USD 42,000 - 62,000; Part time

Job summary

Northwest Human Services seeks compassionate Crisis Intervention Specialists to provide immediate emotional support by phone, perform risk assesssments, and link clients to mental health resources in a 24/7 hotline setting.

This onsite, on-call role requires a Bachelor's in social work or related field (or 3 years of relevant work) and QMHA-R certification eligibility to join a dedicated team serving Marion and Polk counties.

Qualifications

• Bachelor’s degree in social work or behavioral health sciences field, or combination of at least three years relevant work, education, training, or experience.
• Demonstrated ability to work effectively as a member of an integrated team.
• Demonstrated ability to use appropriate problem-solving and decision-making skills while working with individuals who may be very escalated or experiencing acute crisis.
• Understanding of Trauma-Informed Care models.
• Demonstrated ability to practice self-reflection.

Responsibilities

• Provide immediate emotional support to people experiencing distress, suicidal thoughts, or seeking mental health resources.
• Conduct risk assessments and create safety plans.
• Offer brief counseling over the phone and connect clients to appropriate services.
• Support all 988 calls in Marion and Polk counties and assist as after-hours crisis support for community partners.

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of belonging, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

CRISIS INTERVENTION SPECIALIST

Location: Salem OR 97304

Position Status: On-Call

Number of Hires: 3

Shift Available

• Day Shift: 8:00 AM - 4:00 PM
• Swing Shift: 4:00 PM - 12:00 AM (Midnight)
• Graveyard/Overnight: 12:00 AM - 8:00 AM

On-call staff do not have a regular schedule. They may be scheduled across any shift as needed, filling in wherever coverage is required.

Northwest Human Services (NWHS) is seeking compassionate and dedicated individuals to join our Crisis & Information Hotline Team. This vital role within our 24/7 program offers immediate crisis intervention, resources, and support to individuals in urgent need. If you're passionate about mental health, excel in fast-paced environments, and are eager to make a meaningful difference in your community, this position may be a perfect fit for you.

POSITION OVERVIEW

As a Crisis Intervention Specialist, you provide immediate emotional support to people experiencing distress, suicidal thoughts, or looking for mental health resources. You conduct risk assessments, offer brief counseling over the phone, create safety plans, and connect clients to appropriate services. This role supports all 988 calls in Marion and Polk counties and serves as after-hours crisis support for various community partners. Specialists also offer follow-up care and advocacy based on each client’s needs. Candidates must be eligible to obtain/maintain a QMHA-R level certification.

QUALIFICATIONS

• Bachelor’s degree in social work or behavioral health sciences field, or combination of at least three years relevant work, education, training, or experience.
• Demonstrated ability to work effectively as a member of an integrated team.
• Demonstrated ability to use appropriate problem-solving and decision-making skills while working with individuals who may be very escalated or experiencing acute crisis.
• Understanding of Trauma-Informed Care models.
• Demonstrated ability to practice self-reflection

JOB REQUIREMENTS

• Work some holidays and weekends.
• This is an onsite position.
• Due to the nature of the position, there are no scheduled lunch breaks. As a 24/7 program, the role requires flexibility in managing breaks and meals during shifts. Employees are expected to remain on-call for client support throughout their shift.

This position is supported in part by the Behavioral Health Workforce Initiative (BHWI) Grant, an initiative designed to strengthen and expand the behavioral health workforce. Eligible employees may have access to grant-funded education, training, and professional development opportunities to support career advancement. Education funding is subject to grant guidelines and eligibility requirements. Candidates selected for an interview are encouraged to inquire about these opportunities to learn more.

ABOUT OUR CRISIS & INFORMATION HOTLINE

Our Crisis & Information Hotline operates 24 hours a day, 7 days a week, 365 days a year. Our goal is to foster the life-affirming part of each caller and to empower them to maintain or improve their quality of life. The Hotline is a member of the National Suicide Prevention Lifeline, and is accredited by the American Association of Suicidology, meaning we are held to the highest national standards for suicide intervention services. Learn more about our Hotline here: http://www.northwesthumanservices.org/Hotline.html

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.