Crisis Intervention Specialist I

Pacific Clinics; Truckee (CA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision

401K Employer Match 4%

Benefits starting day one

Paid time off

Job summary

Pacific Clinics seeks a Crisis Peer Specialist to join the Mobile Crisis Response Team in Nevada County, delivering crisis assessment and de‑escalation to individuals in acute mental health crises. The role emphasizes lived experience, collaboration with partners, and compassionate outreach in the community.

The position involves weekend shifts (Saturdays and Sundays 8am–5pm) with salary between $25.31 and $31.12 per hour, plus license and bilingual differentials where applicable.

Qualifications

• High School Diploma or GED and 1 year of relevant experience.
• Speak, read, and/or write another language may be required by some programs/areas.
• If program requires, employee must pass an initial physical abilities test and be certified in crisis intervention techniques within the first 30 days and annually.

Responsibilities

• May support mental health crisis hotline by gathering information, supporting callers and identifying needs related to current crisis situation.
• Participates in information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.
• Provides direct billable mental health services, documents in alignment with MediCal regulations, and achieves set productivity expectations.
• Engages and supports family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de‑scaling strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.
• Facilitates transport of individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities.
• Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute mental health crisis.
• Provides linkage, referrals and resources in the community based on identified needs which may include but not limited to mental health services, substance use services, housing supports, and additional identified social services.

Education

High School Diploma or GED

Job description

Overview

Schedule: Saturdays & Sundays 8am-5pm

Compensation We Offer

• The initial compensation for this position ranges from $25.31 - $31.12, depending on experience, location, and internal equity considerations.
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.
• 7.5% Bilingual Differential for qualified positions.

Benefits We Offer

• Benefits Eligibility starts on day ONE
• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.
• 401K Employer Match up to 4%
• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

About our Program: Pacific Clinics is providing Crisis Response Team services for Nevada County which will include the provisions of emergency crisis intervention services to Nevada County residents. They will be provided 24 hours a day, 7 days a week and 365 days per year. Services will include both community-based mobile crisis services and responses to emergency departments. The Crisis Response Team will intervene to de‑escalate the behavioral health crisis, including those who are acutely suicidal, homicidal or gravely disabled and stabilize the client at their location, reducing the need for higher level of care.

Key Program Expectations

• 24/7 multidisciplinary care with field-based engagement and crisis response
• Strong coordination with housing providers, healthcare, behavioral services and local community partners
• Prompt response to Community requests for service, follow-up within 72 hours of the initial mobile crisis response and referrals to ongoing services.

Pacific Clinics is seeking dedicated Crisis Peer Specialist’s who have a passion for supporting individuals having acute MH crisis on the Mobile Crisis Response Team in Nevada County. We’re looking for someone with personal “lived experience,” experience in de‑scaling MH crisis, and is team oriented excited about partnering with the crisis continuum of care in Nevada County. We’re looking for someone whose role will be to support the crisis call line by gathering information, supporting callers and identifying needs related to the current crisis situation. Along with their partner, will support in the community with providing crisis assessment and de‑scaling of individuals who are experiencing an acute mental health or behavioral crisis.

Pay Range

$25.31 - $31.12

Job Summary

Within a team process, develops a strength-based relationship with client in the context of a mental health or behavioral crisis. Intervenes with individuals presenting with crisis behaviors including but not limited to agitation, aggression, active psychosis, suicidal ideation and/or self-injury. The position requires shift-based work in which individuals are responding to community or Crisis Stabilization Unit based crisis on immediate emergency requests from individuals, community partners, law enforcement or family members/natural supports. The position will require at times joint response with law enforcement officers to participate in the crisis assessment and triage including the screening for dangerous situations, weapons, and other high risk environmental factors. Responsible for crisis de‑scaling and stabilization in situations that have the potential for becoming volatile in nature. May require restraint certification.

Responsibilities

• May support mental health crisis hotline by gathering information, supporting callers and identifying needs related to current crisis situation. May provide phone stabilization and resourcing as needed. Provides crisis assessment and de‑scaling of adults or youth who are experiencing an acute mental health or behavioral crisis and may be presenting as a danger to themselves or a danger to others.
• Participates in information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.
• Provides direct billable mental health services, documents in alignment with MediCal regulations, and achieves set productivity expectations.
• Engages and supports family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de‑scaling strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.
• Facilitates transport of individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities. Remains with client until transport has arrived and client safety enroute to accepting facility.
• Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute mental health crisis. Utilize strengths-based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves others after the conclusion of service.
• Provides linkage, referrals and resources in the community based on identified needs which may include but not limited to mental health services, substance use services, housing supports, and additional identified social services.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All employees are responsible for keeping job requirements up to date. This can include but is not limited to certifications, licensure, and maintaining a clear criminal record.
• High School Diploma or GED and one (1) year of relevant experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education)
• Speak, read, and/or write another language may be required by some programs/areas.
• If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

Job Competencies

• Conflict Resolution
• Documents clearly and accurately
• Encouraging customer focus
• Learning on the fly
• Time management

Physical Requirements

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:

• Move quickly/run
• Drive a car

If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.