Crisis Intervention Specialist I

Pacific Clinics; Grass Valley (CA); On-site; USD 34,440 - 42,705; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match (up to 4%)

Day One benefits eligibility

Competitive time off plans

License & bilingual differentials

Job summary

Pacific Clinics is providing Crisis Response Team services for Nevada County, delivering 24/7 crisis intervention to residents in mobile crisis settings and emergency departments. The role involves de‑escalation, safety planning, and coordination with law enforcement during high‑risk crises.

Compensation ranges from $25.31 to $31.12 per hour with license differentials and bilingual premiums for qualified positions.

Qualifications

• High School Diploma or GED and one year of relevant experience.
• Must pass an initial physical abilities test (PATS).
• Certified in crisis intervention techniques within 30 days and annually.
• Clear criminal record and ongoing required certifications/licensure.

Responsibilities

• Provide crisis assessment and de-escalation for adults or youth in acute mental health crisis.
• Engage in information gathering related to involuntary holds under Lanterman Petris Short laws.
• Deliver direct mental health services and document per MediCal regulations; meet productivity goals.
• Support families and natural supports with psychoeducation and de-escalation strategies.
• Facilitate transport of individuals on 5150 holds to hospitals or CSU facilities; stay with client during transport.

Skills

Crisis intervention

De-escalation

Communication

Education

High School Diploma or GED with 1 year relevant experience

Job description

Overview

Pacific Clinics is providing Crisis Response Team services for Nevada County which will include the provisions of emergency crisis intervention services to Nevada County residents. They will be provided 24 hours a day, 7 days a week and 365 days per year. Services will include both community-based mobile crisis services and responses to emergency departments. The Crisis Response Team will intervene to de‑escalate the behavioral health crisis, including those who are acutely suicidal, homicidal or gravely disabled and stabilize the client at their location, reducing the need for higher level of care.

Schedule

Sat & Sun (Exact Day/Times TBD)

Compensation We Offer

• The initial compensation for this position ranges from $25.31 to $31.12 per hour; depending on experience, location, and internal equity considerations.
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.
• 7.5% Bilingual Differential for qualified positions

Benefits We Offer

• Benefits Eligibility starts on day ONE
• We provide a robust benefits package which includes medical, dental and vision benefits. See our Benefits Page here.
• 401K Employer Match up to 4%
• Competitive Time Off Plans
• Must meet eligibility requirements based on employment status

Pay Range

$25.31 - $31.12

Job Summary

Within a team process, develops a strength-based relationship with client in the context of a mental health or behavioral crisis. Intervenes with individuals presenting with crisis behaviors including but not limited to agitation, aggression, active psychosis, suicidal ideation and/or self‑injury. The position requires shift-based work in which individuals are responding to community or Crisis Stabilization Unit based crisis on immediate emergency requests from individuals, community partners, law enforcement or family members/natural supports. The position will require at times joint response with law enforcement officers to participate in the crisis assessment and triage including the screening for dangerous situations, weapons, and other high risk environmental factors. Responsible for crisis de‑escalation and stabilization in situations that have the potential for becoming volatile in nature. May require restraint certification.

Responsibilities

• May support mental health crisis hotline by gathering information, supporting callers and identifying needs related to current crisis situation. May provide phone stabilization and resourcing as needed. Provides crisis assessment and de‑escalation of adults or youth who are experiencing an acute mental health or behavioral crisis and may be presenting as a danger to themselves or a danger to others.
• Participates in information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.
• Provides direct billable mental health services, documents in alignment with MediCal regulations, and achieves set productivity expectations.
• Engages and supports family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de‑scalation strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.
• Facilitates transport of individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities. Remains with client until transport has arrived and client safety enroute to accepting facility.
• Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute mental health crisis. Utilize strengths‑based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves, others after the conclusion of service.
• Provides linkage, referrals and resources in the community based on identified needs which may include but not limited to mental health services, substance use services, housing supports, and additional identified social services.

Qualifications

• High School Diploma or GED and one (1) year of relevant experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• Speak, read, and/or write another language may be required by some programs/areas.
• If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.
• All employees are responsible for keeping job requirements up to date. This can include but is not limited to certifications, licensure, and maintaining a clear criminal record.

Job Competencies

• Conflict Resolution
• Documents clearly and accurately
• Encouraging customer focusLearning on the fly
• Time management

Physical Requirements

Must remain physically fit enough to keep clients self‑safe. The employee is required to perform the following physical tasks when the need arises:

• Stand, walk, sit, use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell.
• Move quickly/run
• Drive a car

At times may need to lift and/or move up to 50 pounds. Requires full background check and TB exam. Driving required. Will not have unsupervised contact with children.

We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.