Crisis Clinical Program Manager

Pacific Clinics; San Jose (CA); On-site; USD 106,022 - 130,394; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K employer match

Paid time off

Job summary

Pacific Clinics seeks a clinical program leader for the TRUST Mobile Mental Health Evaluation Team in California. The role hires, trains, and oversees staff delivering crisis response and follow‑up services, coordinating with partners to ensure culturally competent care.

The position may involve on‑call shifts and crisis de‑escalation in volatile situations. Requires a Master’s in Social Work or related field with several years of crisis management experience; certification in crisis

Qualifications

• Master’s degree in Social Work or closely related field and four or more years of clinical crisis management experience.
• Two years of supervised clinical experience with children and/or adults.
• Licensed or certified in crisis intervention techniques; LPS 5150 familiarity is a plus.
• Ability to lead, train, and mentor staff; strong collaboration with community partners.

Responsibilities

• Hire, develop, train, manage, and retain a clinical program team to ensure quality service.
• Coordinate services with internal and external providers and monitor outcomes and revenue targets.
• Provide crisis assessment, triage, and de‑escalation; support law enforcement when needed.
• Ensure compliance with licensing, IT, HR, and regulatory standards; maintain audit readiness.
• Occasionally respond to crises in the field and participate in on‑call rotations.

Skills

Crisis management

Leadership

Team coordination

Crisis intervention

Cultural competency

Communication skills

Education

Master's degree in Social Work or related field

Job description

Compensation

• Initial compensation: $106,022 - $130,394 per year, depending on experience, location, and internal equity considerations.
• 8% license differential for LMFT, LCSW, LPCC, PsyD. and select peer certifications.
• 7.5% bilingual differential for qualified positions.

Benefits

• Benefits eligibility starts on day ONE!
• Robust benefits package includes medical, dental, and vision.
• 401K employer match up to 4%.
• Competitive time off plans.
• Eligibility based on employment status.

About Our Program: TRUST

TRUST is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults with psychiatric or behavioral distress. The program includes a crisis hotline, mobile mental health response, and follow‑up services.

Schedule

Sunday‑Wednesday 8 am to 6 pm

Pay Range

$106,022 - $130,394 per year

Job Summary

Works within the vision, mission, and philosophy of the agency. Hires, develops, trains, manages, and retains clinical program staff and a clinical team(s) to ensure customer satisfaction and culturally competent service delivery. Functions as the liaison between the team and community partners; provides fiscal stewardship and acts as a bridge between fiscal and other departments. Ensures provision of high‑quality service by program staff consistent with the scope of practice applicable as a Licensed Practitioner of the Healing Arts as defined by Medi‑Cal regulations and the California Welfare & Institutions Code. This position will, at times, provide backup to clinician positions, jointly respond with law enforcement officers, conduct crisis assessment and triage, screen for dangerous situations, and perform crisis de‑escalation and stabilization in potentially volatile situations. May require certification in restraint and personal protection protocols.

Responsibilities

• Ensures effective coordination of services for individuals and families with other providers, both internal and external.
• Applies advanced skills in acquisition and application of clinically related information to intervene effectively with individuals and families in crisis.
• Functions as a clinical consultant to ensure the initiation of involuntary psychiatric holds are executed in accordance with the Laterman Petris Short Act laws.
• Understands and applies multi‑modal approaches and perspectives to therapeutic direction and crisis management.
• May respond to community‑based mental health crisis, including intervening with individuals actively presenting as a danger to self or others.
• May participate in joint responses with local law enforcement agencies to acute mental or behavioral health crises to support risk management of potentially adverse incidents.
• Ensures and monitors defined outcome achievement for individuals and families, as well as satisfaction levels for adults, youth, families, and referring workers and agencies.
• Provides coaching and mentoring of others in the implementation of EBPs; leads problem‑solving interaction and work with external customers.
• Ensures compliance with all policy and procedures, including adherence to all licensing, quality, IT, HR, compliance, and regulatory standards.
• May be required to maintain 24/7 scheduling to ensure coverage for crisis response and may be required to cover shifts or parts of shift as needed.
• Participates in crisis continuum on‑call manager rotation, which may include in‑person response.
• Maintains audit‑ready charts and audits charts independently.
• Provides observations and feedback to supervisor to monitor and/or modify programs or approaches.
• Provides community and law‑enforcement‑based trainings as needed.
• Ensures staff billable productivity and other revenue‑related activities meet or exceed revenue forecasts.
• Actively participates in the identification of team opportunities for improvement or deficiencies and in the development of strategies to address or bridge gaps.
• Leads CQI activities and project implementation.
• Ensures effective quality clinical services delivery for assigned individuals and families.
• Provides effective crisis and risk prevention and management.
• Is culturally responsive to internal and external customers and ensures client and family voice.
• Provides direct services to individuals and families, as support to the direct service staff.
• Offers outreach to the community, including education about the agency, program, and general mental health and crisis response services and resources.
• Advocates for system change in relationship to agency service delivery philosophy.
• Manages day‑to‑day operations including utilization of all administrative electronic systems, human, and other resources.
• Works collaboratively with managerial peers to develop and improve program delivery and ensure adherence to fiscal requirements.
• Performs other related responsibilities, as assigned, to support specific department/business needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for qualified individuals with disabilities.

• Master’s degree (M.A.) in Social Work or a closely related field (e.g., Marriage, Child and Family Counseling, or Psychology) and four (4) or more years of clinical experience with children or adults, including crisis management experience.
• Two (2) years of supervised clinical experience with children and/or adults.
• Strong leadership and crisis management skills.
• Be certified in crisis intervention techniques within the first 30 days and annually.
• Certified in county of service for LPS 5150 (Welfare and Institutions Code section 5150.00) within 60 days of hire.
• If the program requires, employee must pass an initial physical abilities test (HPE) and be certified in crisis intervention techniques within the first 30 days and annually.

Preferred Qualifications

• Licensed according to California state law (Welfare and Institutions Code section 5600.2).
• Four (4) to five (5) years of clinical experience with children or adults.
• Crisis management experience preferred.
• Training in domestic violence and physical/sexual child and elder abuse, with competency to maintain current knowledge related to state, county, and local law.
• Self‑defense training to react/respond to harmful and violent physical situations.
• Knowledge of local county rules and regulations from the Department of Social Services or related divisions.
• Experience providing services to individuals with substance use disorders, co‑occurring disorders, and/or unhoused populations.

Highly Desirable Skills

• Experience, knowledge, skills, and abilities with culturally diverse populations.
• Speak, read, and/or write another language.

Job Competencies

• Documents clearly and accurately.
• Encourages customer focus.
• Individual, family, group therapy and crisis response.
• Initiative.
• Leads team performance.

Physical Requirements

Must remain physically fit enough to keep clients self‑safe. The employee may be required to stand, walk, sit, use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee may also need to move quickly/run, drive a car, and, if employed at a Neurodevelopment Services location, perform and pass a Human Performance Evaluation Test that includes lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee may occasionally lift and/or move up to 25 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Driving is required. Unsupervised contact with children is allowed. A full background check and TB exam are required.

• We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.
• We will consider for employment qualified applicants with criminal histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49, Section 4905.