RISE Case Manager (FT, (Days)

Connections Health Solutions; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k match

PTO

Parental leave

Employee assistance program

Job summary

Connections Health Solutions is seeking a RISE Case Manager to connect clients to resources supporting stabilization related to homelessness, mental health, and substance use disorders. You will engage with clients and families, coordinate crisis and outpatient services, and collaborate with a multidisciplinary team and law enforcement to develop individualized care plans.

You will document services in the medical record, participate in supervision, and support discharge planning.

Qualifications

• High School Diploma or equivalent.
• Experience in a community based or crisis healthcare setting.
• CPR/First Aid certified.
• Valid driver’s license.
• Arizona Level I Fingerprint Clearance Card.
• Fully vaccinated or exempt per policy.
• Own vehicle in good condition.

Responsibilities

• Intervene in community crisis situations with patients, families, and Law Enforcement.
• Assess psychosocial, cultural, emotional, and economic needs during crisis.
• Collaborate with treatment teams and community agencies to address crisis needs.
• Identify gaps in service delivery and recommend discharge plans.
• Maintain accurate clinical records and ensure timely signatures when required.
• Engage in supervision and ongoing education to maintain competency.
• Coordinate re-engagement with clients to reconnect them to care.

Skills

Crisis counseling

Motivational interviewing

Verbal de-escalation

Trauma-informed care

Person-centered language

Education

Bachelor's in Behavioral Health

Tools

EHR

Job description

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

The primary focus of the RISE Case Manager is to connect clients with resources and services that support stabilization related to homelessness, mental health, substance use disorders, and primary health needs. The Case Manager engages clients and their families in the community, facilitates connections to crisis and outpatient services, and coordinates access to appropriate community resources. Working collaboratively with the multidisciplinary treatment team and Law Enforcement, the RISE Case Manager responds to crisis situations and develops individualized plans of care utilizing expertise in counseling and crisis intervention to support positive health outcomes for clients and their families.

• Intervene in community crisis situations with patients and families in the community, and with Law Enforcement.
• Assess, document, and address psychosocial, cultural, emotional, and economic needs for individuals and families during their immediate need/crisis situation.
• Collaborate with the multi-disciplinary treatment team, outpatient care team, and community agencies as needed to creatively address and/or resolve the crisis situation.
• Identify and address gaps in service needs for participating parties' in-service delivery to the individual and make appropriate recommendations to meet individuals' needs upon discharge.
• Collaborate with interdisciplinary treatment team to engage, monitor, and communicate with the individual ensuring that safety is maintained while meeting the individual’s needs.
• Maintain the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from individual regarding treatment, as necessary.
• Document all services and activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, etc. Ensure documentation in the Electronic Health Record (EHR) is clear, concise, and organized.
• Maintain a working knowledge of the Title 36 Involuntary Commitment process. Monitor the petition process to ensure timeliness is adhered to, and forms are complete and thorough, and when subpoenaed, attend COE hearings.
• Participate in individual and group supervision as required. Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency. Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
• Assist individuals and families in making difficult decisions, while honoring their preferences and values, in order to move the discharge plan forward.
• Conduct re-engagement field visits with individuals who have an established relationship and treatment plan but are no longer actively engaged in services, with the goal of reconnecting them to appropriate care and support.
• Respond as a second responder to complex crisis events in partnership with participating law enforcement agencies, providing case management, peer support, and connections to appropriate behavioral health resources.
• Conduct follow-up visits, as requested by law enforcement agencies, with individuals who have experienced an overdose, prioritizing follow-up within the best-practice standard of 24-72 hours, based on agency capacity and caseload.
• Co-locate at assigned law enforcement stations and maintain availability to support officers and community members during designated hours.
• Participate in community forums and outreach activities to support the RISE program and community efforts to reduce overdose deaths.
• Serve as a liaison among law enforcement agencies, Justice Services Liaisons, and treatment providers to coordinate services and ensure the needs of targeted individuals are appropriately addressed.
• Performs all other duties as assigned.

What You'll Bring:

• High School Diploma or equivalent
• Experience in a community based or crisis healthcare setting
• CPR/First Aid certified
• Valid driver's license
• Successfully pass a motor vehicle record check and maintain a clean driving record
• Must have own vehicle that is clean, neat, and in good working condition
• Willing to obtain Full coverage car insurance with high-level liability
• Arizona Level I Fingerprint Clearance Card
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment

It would be great if you had:

• Bachelors Degree in Behavioral Health or related field
• 2 years of Behavioral Health Experience in a community based or crisis healthcare setting
• Knowledge of evidence-based/person-centered skillsets, such as motivational interviewing, trauma informed care, verbal de-escalation, harm reduction, and person-centered language
• Experience using EHR

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company-paid parental leave available to eligible employees
• Company-paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.