Client Engagement Specialist, 2nd Shift

Human Services Campus, Inc.; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid holidays

Vacation and personal time

Job summary

Human Services Campus, Inc. in Phoenix, AZ is hiring a Client Engagement Specialist for 2nd shift.

The role focuses on outreach and engagement to connect unhoused individuals with housing, health services, and other supports, operating within Respiro, a 24-hour transitional shelter. The position emphasizes respectful client interactions, information accuracy, and collaboration with a Behavioral Health Specialist to coordinate care, with opportunities for growth and professional development

Qualifications

• High school diploma or equivalent required.
• Minimum of one year relevant experience.
• Knowledge of homeless resources and working with diverse needs.

Responsibilities

• Provide direct service to individuals experiencing homelessness.
• Offer accurate information and referrals to housing and health services.
• Maintain HMIS client interactions accurately and promptly.
• Support coordination with case managers and navigators.
• Monitor facilities and ensure access to spaces and resources.
• Attend trainings and staff meetings and maintain organized work area.

Skills

Customer service

Communication skills

Team player

Multitasking

Diversity awareness

Education

High school diploma

Tools

HMIS knowledge

Document management

Job description

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Position:Client Engagement Specialist, 2nd Shift

Location: Phoenix, AZ

Job Id:170

# of Openings:1

I Summary

The Respiro Client Engagement Specialist, 2rd Shift reports directly to the Respiro Manager. This position will provide direct service to individuals whom utilize Respiro by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness. Respiro is a transitional shelter operated by the Human Services Campus. Respiro is intended to be a 24 hour space where those that are unhoused and unsheltered are able to have a place of respite as they engage in services necessary to end their homelessness.

II. Essential Functions

• Customer Service; committed to treating all clients, visitors and staff with dignity and respect.
• Use critical thinking to collectively problem solve with clients to remove barriers to housing.
• Provide accurate and comprehensive information to clients.
• Effective communication skills, written and verbal, with variety of audiences and range of personality types.
• Assist the HSC Behavioral Health Specialist (BHS) to coordinate appropriate care for clients that may need a higher level of care.
• Monitor shower and restrooms utilization to ensure access to all clients.
• Participate in mandatory trainings and weekly meetings.
• Maintain organized work area.
• Enforce all Client Rights and Responsibilities and abide by HSC Policy and Procedures.
• Engage clients with a welcoming and positive attitude.
• Update resources regularly to ensure accurate information distribution.
• Apply critical thinking in finding quick solutions to individual homelessness.
• Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite.
• Document client interactions in the Homeless Management Information System (HMIS) clearly and effectively.

III. Minimum Qualifications

Must have a high school diploma or equivalent; a minimum of one year relevant employment experience, knowledge of homeless resources and the ability to work with individuals with diverse needs.

Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a face paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity; show initiative and an ability to work independently; with a sensitivity to cultural diversity.

• Required Functional Abilities
• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Drivers License/Clean 3 year MVR.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
• Background check and fingerprint card are required for employment

Using the Power of Collaboration to Create Solutions to End Homelessness

Values:

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location:

Key Campus
204 S. 12th Avenue
Phoenix, AZ 85007
[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.