Crisis Intervention Engagement Tech- PRN

Chestnut Health Systems; Granite City (IL); On-site; USD 23,419 - 24,796; Part time

Job summary

Chestnut Health Systems seeks a Crisis Intervention Engagement Technician to provide community-based outreach, engagement, and crisis intervention for individuals facing untreated mental health, substance use, or co-occurring challenges. This part-time, as-needed role serves Madison and surrounding counties and requires collaboration with another staff member for most shifts.

The position emphasizes stabilization, safety planning, and linkage to appropriate services, with documentation and data

Qualifications

• Must possess strong interpersonal skills and the ability to collaborate with consumers and partners.
• Demonstrated calmness and professionalism in potentially volatile situations.
• Proficiency with basic computer applications and electronic records systems.

Responsibilities

• Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
• Promote recovery-minded care using trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
• Complete required documentation and data entry per program, funder, and agency requirements.
• Maintain timely records and ensure plans and notes are submitted within required timeframes.
• Build and maintain relationships with consumers, families, hospitals, EMS, and community partners.
• Attend supervision meetings, trainings, and program development activities including CRSS training and Chestnut education.
• Uphold Chestnut’s customer service standards and protect confidential information.
• Provide backup support to team members and perform other duties as assigned.
• Demonstrate ability to obtain CRSS credential within one year.

Skills

Interpersonal skills

Calm under pressure

Collaboration

Computer literacy

MS Word

Email proficiency

EMR proficiency

Recovery-based approach

Education

High school diploma or equivalent

CRSS credential within 1 year

Tools

MS Word

Email

EMR

Job description

The Crisis Intervention Engagement Technician provides community-based outreach, engagement, and crisis intervention services for individuals experiencing untreated mental health, substance use, or co-occurring challenges. This position works closely with individuals in non-clinical settings, supporting stabilization, safety planning, and connection to appropriate services. The part-time position will work on an as-needed basis throughout Madison, Greene, Calhoun, Jersey, Macoupin, Montgomery, Bond Counties and requires collaboration with another staff member for most shifts. Preference will be given to applicants who live within these counties.

Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

This is a Part-Time as needed role.

The anticipated starting pay for new hires for this position is between $17.00 - $18.00 an hour

• Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
• Promote the recovery model of care by utilizing trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
• Complete all required documentation and data entry in accordance with program, funder, and agency requirements, including treatment/recovery/safety plans and progress notes.
• Maintain timely and accurate records, ensuring treatment/recovery/safety plans are completed onsite and documentation is submitted within required timeframes.
• Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners.
• Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and Chestnut-mandated education.
• Promote Chestnut’s culture of customer service excellence by adhering to organizational behavioral standards.
• Protect the confidentiality of all consumer and organizational information.
• Provide backup support to team members and complete other duties as assigned.
• Minimum age of 21 with a high school diploma or equivalent.
• Personal recovery experience required and willingness to appropriately share lived recovery journey.
• Demonstrated experience or skills in human services and working with adults.
• Ability to obtain Certified Recovery Support Specialist (CRSS) credential within one year of hire.
• Preferred background in social services, teaching, corrections/policing, patient care, or lived recovery/work experience.
• Ability to remain calm and even-tempered in potentially volatile situations.
• Strong interpersonal skills and ability to work collaboratively with consumers, staff, and community partners.
• Basic computer proficiency, including MS Word, email, and electronic medical records (EMR).
• Valid driver’s license, private automobile insurance, and insurability.

Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

Chestnut offers a new salary structure and robust benefits!

EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $17.00 - $18.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!