Crisis Intake Case Manager

MIND 24-7; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

MIND 24-7 is seeking a Crisis Intake Case Manager to serve as the first point of contact for individuals in behavioral health crisis, delivering compassionate, structured entry into care. You will support the multidisciplinary team in determining the appropriate level of treatment and coordinate admissions logistics on-site.

Ideal candidates bring 4+ years of behavioral health experience, experience in crisis settings, and a commitment to trauma-informed, patient-centered care while operating in

Qualifications

• 4+ years behavioral health experience
• Experience in crisis stabilization, psychiatric, or behavioral health settings (required)
• Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
• CPR certification (or willingness to obtain upon hire)
• SafeClinch or equivalent de-escalation training (or willingness to complete)
• Strong assessment, interviewing, and documentation skills
• Ability to remain calm, compassionate, and professional in high-stress environments
• Proficiency with EHR systems and basic computer applications
• Commitment to trauma-informed care and patient dignity

Responsibilities

• Conduct comprehensive initial case assessments, gathering clinical history, symptoms, and social supports
• Perform suicide and safety risk screenings in alignment with program protocols
• Present intake findings clearly to the multidisciplinary treatment team
• Coordinate admissions logistics and collaborate with Behavioral Health Technicians and clinical staff
• Provide patients and families with program orientation and care expectations
• Support discharge planning, case management, and social determinant resource recommendations
• Maintain accurate and timely documentation in the electronic health record
• Communicate professionally with referral sources and internal teams
• Utilize trauma-informed de-escalation techniques in high-stress situations
• Safely participate in physical interventions (including approved holds/restraints) when required, following MIND 24-7 safety protocols
• Travel between clinic locations as needed to support patient care operations
• Strictly adhere to HIPAA regulations and all company compliance standards
• Attend required supervision and complete ongoing clinical training

Skills

Crisis management

Trauma-informed care

Assessment & documentation

EHR proficiency

De-escalation training

Calm under pressure

CPR certification

Education

High School Diploma

Bachelor’s in Psychology

Job description

At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a \"front door\" that is always open, always welcoming, and always ready to help . Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face . Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families . We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day .

Crisis Intake Case Manager

MIND 24-7 is transforming behavioral health care by providing immediate, on-site crisis intervention—no mobile response required. As a Crisis Intake Case Manager, you are the first point of contact for individuals experiencing a behavioral health crisis. You will create a compassionate, structured, and therapeutic entry into care while supporting the multidisciplinary team in determining the appropriate level of treatment.

This role is ideal for a collaborative professional who thrives in fast-paced environments and is deeply committed to safety, dignity, and trauma-informed care.

Why Choose MIND 24-7?

• Mission-Driven Work – Be the “always open front door” to mental health care
• High-Impact Role – Directly influence safe care placement and patient stabilization
• Team-Based Care Model – Partner with BHMPS, Therapists, BHTs, and clinical leaders
• 24/7 Crisis Setting – Structured, on-site care in a controlled environment
• Career Growth – Join a rapidly expanding behavioral health organization

Your Role & Impact

• Conduct comprehensive initial case assessments, gathering clinical history, symptoms, and social supports
• Perform suicide and safety risk screenings in alignment with program protocols
• Present intake findings clearly to the multidisciplinary treatment team
• Coordinate admissions logistics and collaborate with Behavioral Health Technicians and clinical staff
• Provide patients and families with program orientation and care expectations
• Support discharge planning, case management, and social determinant resource recommendations
• Maintain accurate and timely documentation in the electronic health record
• Communicate professionally with referral sources and internal teams
• Utilize trauma-informed de-escalation techniques in high-stress situations
• Safely participate in physical interventions (including approved holds/restraints) when required, following MIND 24-7 safety protocols
• Travel between clinic locations as needed to support patient care operations
• Strictly adhere to HIPAA regulations and all company compliance standards
• Attend required supervision and complete ongoing clinical training

What We’re Looking For

• High School Diploma (required) Bachelor’s in Psychology (preferred)
• 4+ years behavioral health experience
• Experience in crisis stabilization, psychiatric, or behavioral health settings (required)
• Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
• CPR certification (or willingness to obtain upon hire)
• SafeClinch or equivalent de-escalation training (or willingness to complete)
• Strong assessment, interviewing, and documentation skills
• Ability to remain calm, compassionate, and professional in high-stress environments
• Proficiency with EHR systems and basic computer applications
• Commitment to trauma-informed care and patient dignity

To support you in this essential work, we offer a benefits package grounded in empathy , including medical, dental, vision, life, and disability insurance . We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge . As an equal opportunity employer, we believe that diversity makes us stronger and we are committed to creating a culture where you can be your authentic self and truly belong . If you are ready to take ownership of your impact and help us do great things

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in MIND 24-7’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.