Crisis Intake & Case Manager

Housing Forward; Maywood (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Housing Forward is seeking a dedicated Specialist to serve as the front door to the agency’s homelessness crisis-response. You will perform in-person assessments for walk-ins to determine immediate housing and stabilization needs and connect clients with case management, referrals, and financial or employment assistance.

The role includes crisis-diversion duties, coordinating with multiple Housing Forward services, and maintaining HMIS/Salesforce records with timely notes.

Qualifications

• Bachelor’s degree in social work or related field.
• 2-5 years of experience working with individuals in crisis or homelessness.
• Proficiency in Microsoft Office (Word; Excel) required.
• Proficiency with computers and VOIP phone systems.
• Must have smartphone to utilize Agency communication and collaboration tools.

Responsibilities

• Perform screenings to determine appropriate response to imminent housing crisis.
• Determine underlying issues and provide solutions to resolve crisis.
• Maintain a small caseload and conduct sessions as needed.
• Maintain knowledge of housing options, budgets, and employment programs.
• Coordinate interventions with Housing Forward services.
• Greet and screen walk-in clients; refer to HP or Homeless Programs as appropriate.
• Track referrals, shelter turnaways, and enter assessments into HMIS and Salesforce.
• Attend staff meetings and represent the organization professionally.

Skills

Bachelor’s degree in social work

Microsoft Office proficiency

VOIP phone systems

Smartphone required

Education

Bachelor’s degree in social work or related field

Tools

Microsoft Office

VOIP systems

Job description

Housing Forward is seeking a dedicated Specialist to serve as the front door to the agency’s homelessness crisis-response. You will perform in-person assessments for walk-ins to determine immediate housing and stabilization needs and connect clients with case management, referrals, and financial or employment assistance.

The role includes crisis-diversion duties, coordinating with multiple Housing Forward services, and maintaining HMIS/Salesforce records with timely notes.