Crisis Helpline Coordinator - 24/7 Befriending Support

Samaritans-Inc.; Massachusetts; On-site; USD 32,000 - 39,000; Full time

Job summary

Samaritans, Inc. in Massachusetts is seeking a Helpline Coordinator to ensure 24/7 coverage on the Samaritans Helpline, responding to calls on 988 and providing compassionate Befriending support.

The role emphasizes empathetic listening, non-judgmental engagement, and timely reporting, with a starting salary of $24.72 per hour. The position supports working both independently and as part of a dedicated team.

Qualifications

• Minimum of two years of professional experience preferred.
• Experience on a crisis helpline is a plus.
• Empathetic, active, non-judgemental listening with users.
• Ability to handle sensitive and confidential information with discretion.
• Good, sound judgment and strong communication skills.

Responsibilities

• Takes crisis calls from individuals seeking emotional support, including those at risk.
• Adheres to performance measures during calls.
• Submits call reports after each call.
• Participates in staff meetings and supervision.

Skills

Empathetic listening

Strong communication

Independent & collaborative work

Judgment

Conflict resolution

Confidential information handling

Crisis helpline experience

Two years professional experience

Job description

Samaritans, Inc. in Massachusetts is seeking a Helpline Coordinator to ensure 24/7 coverage on the Samaritans Helpline, responding to calls on 988 and providing compassionate Befriending support.

The role emphasizes empathetic listening, non-judgmental engagement, and timely reporting, with a starting salary of $24.72 per hour. The position supports working both independently and as part of a dedicated team.