CRISIS COORDINATOR

Volunteer Behavioral Health; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Volunteer Behavioral Health seeks a qualified crisis clinician to provide clinical review, MPA screening, and supervision to staff during shifts. The role includes oversight of the Walk-in Center overnight, liaison with multiple VBH departments, and assisting with intakes, crisis assessments, and referrals.

The ideal candidate has a master's degree in a clinical field, TN licensure or eligibility for Mandatory Prescreening Agent, and strong assessment, documentation, and communication skills to

Qualifications

• Master's degree in a clinical field (social work, counseling, or psychology) with valid TN license.
• Eligibility for Mandatory Prescreening Agent.
• Strong assessment skills, sound judgment, and ability to work under pressure.

Responsibilities

• Provide clinical review, MPA screening, consultation and supervision to crisis staff during shift.
• Oversee Walk-in Center during overnight shift and assist with staffing concerns.
• Liaise between CSU, SUTR, Crisis Call Center and VBH departments.
• Assist with intakes and admissions as needed.
• Provide crisis assessment, counseling, linkage and referrals.
• Complete data entry and maintain the electronic record system.
• Provide crisis follow-up and documentation.
• Train new crisis clinicians when applicable.
• Provide shift reports to Regional Crisis Director/Sr. Director of Crisis Continuum.

Skills

Assessment skills

Crisis intervention

Documentation

Counseling

Communication

Ability to work under pressure

Education

Master's degree in social work, counseling, or psychology

TN license or eligibility for Mandatory Prescreening Agent

CPR & First Aid certification

Tools

Electronic health record (EHR) system

Job description

- Provide clinical review, MPA screening, consultation and supervision to crisis staff during shift.

- Oversight of Walk-in Center during overnight shift, ensuring clients are served timely, problem solving with staff/security and assist with staffing concerns.

- Liaison between CSU, SUTR, Crisis Call Center, VBH departments or external partners during shift.

- Assist with Intakes and Admissions as needed.

- Provide crisis assessment, counseling, linkage and other services to persons in a mental health crisis to include substance use disorders when needed.

- Work face-to-face with consumers in assisting them in the resolution of their crisis and providing intervention and referrals in the least restrictive environment as needed.

- Assist with missing crisis face to face assessment corrections.

- Knowledge of computer skills to be able to search and enter data in the electronic record system.

5. Complete all data entry according to quality management standards and procedures.

6. Assist with crisis follow up phone calls and document appropriately.

7. Participate in staff meetings, training and supervisory sessions as required.

8. Drive a company or personal vehicle to do assessments, counseling, linkage and provide other services to clients in a mental health crisis when applicable.

10. Process monthly orders including but not limited to: Walk-In Center snacks, office supplies, stockroom order for housekeeping supplies, bus passes as needed.

11. Correct missing face to face reports.

12. Maintain Crisis Walk-In Center log if applicable.

14. Assist with training new crisis clinicians when applicable.

15. Provide report after shift to Regional Crisis Director/Sr. Director of Crisis Continuum.

16. Other duties as assigned.

Qualifications

Must have a master's degree in the clinical field (social work, counseling or psychology) with valid TN license and eligibility for Mandatory Prescreening Agent. Able to maintain a courteous, diplomatic, and helpful orientation. Above average assessment skills, particularly for suicidal potential and potential to harm others. Able to use good judgment and function well in pressure situations. Knowledgeable of commitment procedures. Knowledgeable of resources. Timely, accurate and thorough documentation of client records as well as work activities. Must maintain certification in CPR and First Aid. Certification must be completed within first 30 days of employment. Company will provide training.