CRISIS TRIAGE SPECIALIST PART TIME

Volunteer-Behavioral-Health-Care-System; Cookeville (TN); On-site; USD 22,000 - 30,000; Part time

Job summary

Volunteer Behavioral Health is seeking a Crisis Triage Specialist for the Crisis Walk-In Center in Cookeville, TN. This part-time weekend role supports individuals in behavioral health emergencies with crisis intervention, assessment, and referral planning.

The ideal candidate has at least a bachelor’s degree in a related field and 1+ year of crisis experience, strong communication skills, and proficiency with EHR systems. Weekend nights Friday–Saturday 10pm–8am; driving is required for shifts.

Qualifications

• Bachelor’s degree in Psychology, Sociology, Social Work, or related field.
• 1+ year experience in crisis intervention, behavioral health, or residential care preferred.
• Calm, confident demeanor in high-pressure situations.
• Strong communication and documentation skills.
• Proficiency with EHR systems (e.g., Qualifacts).
• Valid driver’s license and flexibility with rotating shifts.

Responsibilities

• Conducting crisis assessments and de-escalation interventions.
• Performing discharge planning with CSU and Detox clients.
• Coordinating aftercare options and facility placement for clients.
• Responding to walk-ins and dispatch referrals with comprehensive evaluations.
• Coordinating referrals and managing long-term follow-up care.
• Triaging 988 Lifeline and internal crisis line calls.
• Facilitating client groups and specialized therapeutic activities.
• Supporting clients with daily living, medication, and safety checks.
• Maintaining accurate documentation in the EHR system.
• Collaborating with field staff, supervisors, and external providers.
• Assisting with facility operations, front desk duties, and emergency planning.

Skills

Crisis intervention

Behavioral health

Communication skills

Documentation

EHR proficiency

Education

Bachelor’s degree

Tools

Qualifacts

Job description

Job Details

Job Location: Plateau Mental Health Center - Cookeville, TN 38502

Education Level: 4 Year Degree

We're Hiring: Crisis Triage Specialist

Location: Cookeville TN | Part Time Weekend Position

Schedule: Friday- Saturday 10p-8a

This position will be based in the Crisis Walk-In Center.

Are you passionate about making a difference in moments that matter most? Volunteer Behavioral Health is seeking a dedicated Crisis Triage Specialist to join our behavioral health team. This dynamic role blends crisis intervention, clinical assessment, and client support to provide compassionate, timely care to individuals navigating behavioral health emergencies.

Key Responsibilities Include:

• Conducting crisis assessments and de-escalation interventions
• Performing discharge planning with CSU and Detox clients
• Coordinating aftercare options and facility placement for clients
• Responding to walk-ins and dispatch referrals with comprehensive evaluations
• Coordinating referrals and managing long-term follow-up care
• Triaging 988 Lifeline and internal crisis line calls
• Facilitating client groups and specialized therapeutic activities
• Supporting clients with daily living, medication, and safety checks
• Maintaining accurate documentation in the Electronic Health Record system
• Collaborating with field staff, supervisors, and external providers
• Assisting with facility operations, front desk duties, and emergency planning

QualificationsWhat You Bring

• Bachelor’s degree in Psychology, Sociology, Social Work, or related field
• 1+ year experience in crisis intervention, behavioral health, or residential care preferred
• Calm, confident demeanor in high-pressure situations
• Strong communication and documentation skills
• Proficiency with EHR systems (e.g., Qualifacts)
• Valid driver’s license and flexibility with rotating shifts

Why Join Us?

At Volunteer Behavioral Health, we believe in meeting people where they are; with empathy, expertise, and unwavering support. You’ll be part of a team that values collaboration, continuous learning, and the power of human connection in healing.