Crisis Center Customer Care Coordinator

Compass Health Network; Wentzville (MO); On-site; USD 22,000 - 29,000; Full time

Job summary

Compass Health Network is seeking a Customer Relations Specialist for our Crisis Center in Wentzville, MO. You will greet clients, manage check-in, verify demographics, and help connect individuals to care with warmth and professionalism.

The role requires strong customer service skills, calm under pressure, and a team-oriented approach. Schedule is 9:30am-6:00pm, 40 hours per week, with a focus on compassionate, person-centered support.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
• Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
• Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
• Monitor waiting areas to support safety, comfort, and timeliness of appointments.
• Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
• Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
• Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
• Serve as facilities captain, coordinating drills and safety checks as assigned.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Dependable

Detail-oriented

Education

High School/GED

Job description

Compass Health Network is seeking a Customer Relations Specialist for our Crisis Center in Wentzville, MO. You will greet clients, manage check-in, verify demographics, and help connect individuals to care with warmth and professionalism.

The role requires strong customer service skills, calm under pressure, and a team-oriented approach. Schedule is 9:30am-6:00pm, 40 hours per week, with a focus on compassionate, person-centered support.