Customer Relations Specialist - Crisis Center

Compass Health Network; Union (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Compass Health Network is seeking a Customer Relations Specialist for our Behavioral Health Crisis Center in Union, MO. This full-time role supports clients and families, ensuring a smooth check-in process and timely connection to care.

Schedule is 8:00am-5:00pm, 40 hours weekly, with a friendly, patient-centered approach to first impressions. You will greet clients, manage check-ins, verify demographics, and coordinate with clinicians to schedule services and maintain a calm environment.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
• Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
• Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
• Monitor waiting areas to support safety, comfort, and timeliness of appointments.
• Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
• Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
• Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
• Serve as facilities captain, coordinating drills and safety checks as assigned.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Education

High School/GED

Tools

EMOMed

CIMOR

Job description

Customer Relations Specialist - Crisis Center

Department: Front Office Support

Employment Type: Full Time

Location: Union - Paul Alan Drive

Reporting To: Christina Lairmore

Compensation: $17.89 / hour

Description

Be the first friendly face that helps calm a crisis and connect individuals to care. Schedule: 8:00am-5:00pm, 40 hours weekly.

As a Customer Relations Specialist at our Behavioral Health Crisis Center, you’ll provide compassionate, person-centered support to clients and families as they seek behavioral health services. You’ll ensure a smooth check-in process, accurate information, and timely connection to the right clinician—all while helping create a calm, welcoming environment for those in need.

This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis.

Key Responsibilities

• Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
• Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
• Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
• Monitor waiting areas to support safety, comfort, and timeliness of appointments.
• Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
• Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
• Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
• Serve as facilities captain, coordinating drills and safety checks as assigned.

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Excel at multitasking and remaining calm under pressure.
• Have strong communication and interpersonal skills with a customer service mindset.
• Are dependable, detail-oriented, and thrive in collaborative settings.
• Are motivated by Compass Health’s mission to Inspire Hope. Promote Wellness. for those in need of behavioral health support.