Crisis Center Customer Relations Specialist: Calm & Connect

Compass Health Network; Raymore (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Compass Health Network is seeking a Customer Relations Specialist for our Behavioral Health Crisis Center in Raymore, MO. You will warmly greet clients, manage check-in/out, verify demographics, and coordinate timely connections to clinicians in a calm, supportive environment.

Our team focuses on compassionate service, accurate information, and safe, welcoming care. The schedule is Monday–Friday, 9:00am–6:00pm, with full-time hours and benefits.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
• Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
• Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
• Monitor waiting areas to support safety, comfort, and timeliness of appointments.
• Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
• Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
• Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
• Serve as facilities captain, coordinating drills and safety checks as assigned.

Skills

Customer service

Multitasking

Communication

Teamwork

Education

High School/GED

Tools

EMOMed

CIMOR

Job description

Compass Health Network is seeking a Customer Relations Specialist for our Behavioral Health Crisis Center in Raymore, MO. You will warmly greet clients, manage check-in/out, verify demographics, and coordinate timely connections to clinicians in a calm, supportive environment.

Our team focuses on compassionate service, accurate information, and safe, welcoming care. The schedule is Monday–Friday, 9:00am–6:00pm, with full-time hours and benefits.