Crisis & Case Services Support Specialist

Douglas County Government (CO); Castle Rock (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Job summary

Douglas County Government (CO) seeks a paraprofessional to provide clerical and administrative support to case workers, supervisors, and the assistant county attorney. The role involves direct client contact on the crisis hotline, records procurement, and processing for adoption subsidies/Medicaid and RGAP subsidy cases within child welfare functions.

Essential duties include answering phones, recording court dates, managing invoices and petty cash, and preparing files for officers.

Qualifications

• High school diploma or GED required.
• A minimum of two (2) years working in human services, social services setting or related equivalent.
• A combination of education and experience may be considered.

Responsibilities

• Answers telephone and greets the public, provides accurate program information, conveys messages, and participates in problem resolution.
• Utilizes Colorado's database to track court dates and disposition information for program enrollment; performs clerical tasks and maintains records in the automated system; may process invoices and purchase orders.
• Maintains and records program fees for Pretrial Release Supervision, In-home Detention, DCMOP and Community Service programs; tracks petty cash.
• Interprets minute orders to assess and set up clients on the Division's system; prepares physical files and initial paperwork for officers.
• Receives referrals from courts and probation officers for defendants ordered to complete community service hours; interviews and places defendants with nonprofits.
• Maintains caseload monitoring and prepares reports on client compliance with programs; may assist officers with caseload management.
• Other duties as assigned, including responding to clients in the lobby and participating in meetings, trainings, and audits.

Education

High school diploma or GED

Two years in human services or related field

Job description

Douglas County Government (CO) seeks a paraprofessional to provide clerical and administrative support to case workers, supervisors, and the assistant county attorney. The role involves direct client contact on the crisis hotline, records procurement, and processing for adoption subsidies/Medicaid and RGAP subsidy cases within child welfare functions.

Essential duties include answering phones, recording court dates, managing invoices and petty cash, and preparing files for officers.