Crisis Care Unit Administrator II

Connections Health Solutions; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health insurance

401k with company match

Generous PTO

Employee Assistance Program

Flexible Spending Accounts

Health Savings Accounts

Job summary

Connections Health Solutions offers a Front End Days Unit Coordinator II role in Phoenix, AZ. This full-time position supports clinical services with registration, insurance verification, and coordination of petitions, while collaborating with medical staff to ensure timely patient processing.

Ideal candidates bring at least 3 years of administrative experience, a high school diploma or equivalent, and at least 1 year in behavioral health. Notary within 90 days is required.

Qualifications

• At least 3 years of administrative experience.
• High School Diploma or equivalent.
• At least 1 year of behavioral health experience.
• Current Notary or ability to become a notary within the first 90 days.

Responsibilities

• Registers and checks enrollment eligibility, including Third Party Liability and private insurance.
• Coordinates the administrative process for handling petitions. Checks petitions for completeness, notarizes petitions, logs the petition and hands off the petition to prescribing Provider for review.
• Assists medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other Providers. Monitors medical and clinical timelines of involuntary process
• Arranges pick up orders with police. Documents all efforts made to law enforcement regarding pick up orders. Oversees that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served, and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable).
• Coordinates and oversees bed placement of patient with other facilities and within the Electronic Health Record (EHR).
• Answers telephones for admission and discharge purposes (i.e. police, ED's and other psychiatric hospitals)
• Maintains the patient board: entering new arrivals, assigns Providers, Nurses, Crisis Workers, and prioritizes arrivals. Monitors electronic patient tracking system to ensure that all patient records reflect real time admission status
• Participates in ongoing training including in-services, training, and other activities to maintain and improve competency. Demonstrates competency by demonstrating skills and through post-testing/observation of direct supervisor.
• Performs all other duties as assigned.

Skills

Administrative experience

Notary

Behavioral health experience

Petition processing

Education

High School Diploma

Job description

Connections Health Solutions offers a Front End Days Unit Coordinator II role in Phoenix, AZ. This full-time position supports clinical services with registration, insurance verification, and coordination of petitions, while collaborating with medical staff to ensure timely patient processing.

Ideal candidates bring at least 3 years of administrative experience, a high school diploma or equivalent, and at least 1 year in behavioral health. Notary within 90 days is required.