Unit Coordinator II (FT, Front End Days)

Connections Health Solutions; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health insurance

401k with company match

Generous PTO

Employee Assistance Program

Flexible Spending Accounts

Health Savings Accounts

Job summary

Connections Health Solutions offers a Front End Days Unit Coordinator II role in Phoenix, AZ. This full-time position supports clinical services with registration, insurance verification, and coordination of petitions, while collaborating with medical staff to ensure timely patient processing.

Ideal candidates bring at least 3 years of administrative experience, a high school diploma or equivalent, and at least 1 year in behavioral health. Notary within 90 days is required.

Qualifications

• At least 3 years of administrative experience.
• High School Diploma or equivalent.
• At least 1 year of behavioral health experience.
• Current Notary or ability to become a notary within the first 90 days.

Responsibilities

• Registers and checks enrollment eligibility, including Third Party Liability and private insurance.
• Coordinates the administrative process for handling petitions. Checks petitions for completeness, notarizes petitions, logs the petition and hands off the petition to prescribing Provider for review.
• Assists medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other Providers. Monitors medical and clinical timelines of involuntary process
• Arranges pick up orders with police. Documents all efforts made to law enforcement regarding pick up orders. Oversees that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served, and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable).
• Coordinates and oversees bed placement of patient with other facilities and within the Electronic Health Record (EHR).
• Answers telephones for admission and discharge purposes (i.e. police, ED's and other psychiatric hospitals)
• Maintains the patient board: entering new arrivals, assigns Providers, Nurses, Crisis Workers, and prioritizes arrivals. Monitors electronic patient tracking system to ensure that all patient records reflect real time admission status
• Participates in ongoing training including in-services, training, and other activities to maintain and improve competency. Demonstrates competency by demonstrating skills and through post-testing/observation of direct supervisor.
• Performs all other duties as assigned.

Skills

Administrative experience

Notary

Behavioral health experience

Petition processing

Education

High School Diploma

Job description

Unit Coordinator II (FT, Front End Days)

Phoenix, Arizona, United States

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side‑by‑side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

TheUnit Coordinator II provides administrative and clerical support ofclinical services. Oversees the individualregistration process, insurance verification,answering phones, general office projects, tracking of unit census, and coordination with clinical staff to ensure efficient functioning of the unit.

• Registers and checks enrollment eligibility, including Third Party Liability and private insurance.
• Coordinates the administrative process for handling petitions. Checks petitions for completeness, notarizes petitions, logs the petition and hands off the petition to prescribing Provider for review.
• Assists medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other Providers. Monitors medical and clinical timelines of involuntary process
• Arranges pick up orders with police. Documents all efforts made to law enforcement regarding pick up orders. Oversees that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served, and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable).
• Coordinates and oversees bed placement of patient with other facilities and within the Electronic Health Record (EHR).
• Answers telephones for admission and discharge purposes (i.e. police, ED's and other psychiatric hospitals)
• Maintains the patient board: entering new arrivals, assigns Providers, Nurses, Crisis Workers, and prioritizes arrivals. Monitors electronic patient tracking system to ensure that all patient records reflect real time admission status
• Participates in ongoing training including in-services, training, and other activities to maintain and improve competency. Demonstrates competency by demonstrating skills and through post-testing/observation of direct supervisor.
• Performs all other duties as assigned.

What You'll Bring:

• At least 3 years of administrative experience
• High School Diploma or equivalent
• At least 1 year of behavioral health experience
• A current Notary required or the ability to become a notary within the first 90 days

The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It would be great if you had:

• Associate’s degree in business, clinical administration, or behavioral health

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.