Crisis Care Operations Coordinator

Riverbend Community Mental Health, Inc.; Concord (NH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly wages $18.22–$25

Comprehensive benefits package

403(b) retirement plan with company-mt

Paid time off and holidays

Tuition reimbursement and training

Job summary

Riverbend Community Mental Health, Inc. is seeking an Administrative Assistant to join the Psychiatric Emergency Services team in Concord, NH. You will provide reception and critical operational support to keep crisis services running smoothly.

You will coordinate workflows, maintain records, ensure documentation accuracy, and collaborate with clinicians, compliance, billing, and IT to resolve issues and improve processes. This role supports compassionate crisis care and program readiness.

Qualifications

• High school diploma or equivalent is required; college degree preferred.
• Two years of general office experience preferred.
• Experience with Microsoft Office, especially Word and PowerPoint.
• Strong analytical, organizational, and written communication skills.
• Healthcare experience or credentialing background is a plus.

Responsibilities

• Provide reception and administrative support for PES in a fast-paced crisis care environment.
• Support daily program operations, workflow coordination, and readiness for emergencies.
• Maintain accurate client records, documentation, and program data.
• Audit EHR documentation to ensure accuracy, compliance, and data integrity.
• Coordinate with clinical teams, billing, compliance, and IT/EHR partners to resolve discrepancies.
• Prepare reports and performance data to support leadership decisions.
• Track time-sensitive processes including admissions and regulatory reporting needs.

Skills

Office organization

Attention to detail

Communication

Data accuracy

Multitasking

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

Riverbend Community Mental Health, Inc. is seeking an Administrative Assistant to join the Psychiatric Emergency Services team in Concord, NH. You will provide reception and critical operational support to keep crisis services running smoothly.

You will coordinate workflows, maintain records, ensure documentation accuracy, and collaborate with clinicians, compliance, billing, and IT to resolve issues and improve processes. This role supports compassionate crisis care and program readiness.