Administrative Assistant – Rapid Response

Riverbend Community Mental Health, Inc.; Concord (NH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly wages $18.22–$25

Comprehensive benefits package

403(b) retirement plan with company-mt

Paid time off and holidays

Tuition reimbursement and training

Job summary

Riverbend Community Mental Health, Inc. is seeking an Administrative Assistant to join the Psychiatric Emergency Services team in Concord, NH. You will provide reception and critical operational support to keep crisis services running smoothly.

You will coordinate workflows, maintain records, ensure documentation accuracy, and collaborate with clinicians, compliance, billing, and IT to resolve issues and improve processes. This role supports compassionate crisis care and program readiness.

Qualifications

• High school diploma or equivalent is required; college degree preferred.
• Two years of general office experience preferred.
• Experience with Microsoft Office, especially Word and PowerPoint.
• Strong analytical, organizational, and written communication skills.
• Healthcare experience or credentialing background is a plus.

Responsibilities

• Provide reception and administrative support for PES in a fast-paced crisis care environment.
• Support daily program operations, workflow coordination, and readiness for emergencies.
• Maintain accurate client records, documentation, and program data.
• Audit EHR documentation to ensure accuracy, compliance, and data integrity.
• Coordinate with clinical teams, billing, compliance, and IT/EHR partners to resolve discrepancies.
• Prepare reports and performance data to support leadership decisions.
• Track time-sensitive processes including admissions and regulatory reporting needs.

Skills

Office organization

Attention to detail

Communication

Data accuracy

Multitasking

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

Description

Be the Operational Backbone of Crisis Care

Riverbend Community Mental Health—a trusted leader in New Hampshire’s behavioral health community—is seeking a highly organized, detail-oriented, and compassionate Administrative Assistant to join our Psychiatric Emergency Services (PES) team and provide the essential operational support that keeps critical crisis services running smoothly.

This is more than a traditional administrative position—it’s an opportunity to make a meaningful impact in a fast-paced, mission-driven environment where every detail matters. As a key member of the PES team, you will help create the structure, coordination, and accuracy needed to support individuals experiencing behavioral health emergencies and ensure they receive timely, compassionate, and effective care.

You will play a vital role in keeping a high-acuity crisis program organized and responsive by supporting daily operations, maintaining critical documentation, improving workflows, and ensuring compliance with clinical, regulatory, and reporting requirements. Your work will directly contribute to the team’s ability to respond quickly, coordinate care effectively, and provide exceptional support to individuals during some of their most vulnerable moments.

Collaborating closely with clinicians, program leadership, compliance, billing, and technology teams, you will serve as a trusted operational partner—helping identify opportunities for improvement, ensuring data accuracy, and strengthening the systems that allow our clinical teams to focus on what matters most: delivering high-quality behavioral health care.

If you are someone who thrives in a dynamic environment, enjoys bringing organization to complex processes, and takes pride in being the reliable person behind the scenes who helps a team succeed, this role offers the opportunity to make a lasting difference.

At Riverbend, you won’t just provide administrative support—you’ll help make compassionate crisis care possible.

Why Join Us?

Make a real impact—every single day. Join one of the state’s largest and most respected community mental health providers, where your work directly changes the lives of local individuals and families. At Riverbend, you’re not just filling a role—you’re helping transform lives and strengthen our community.

At Riverbend, you’ll be part of a collaborative, mission-driven team that is deeply committed to both client care and employee growth. We foster a supportive and inclusive environment where your voice matters, your contributions are recognized, and your career can thrive.

If you’re looking for meaningful work, a strong team culture, and real opportunities for professional growth through training, certifications, and advancement—Riverbend is the place to build your future while making a difference.

What You’ll Do

• Provide reception and administrative support for Psychiatric Emergency Services in a fast-paced crisis care environment
• Support daily program operations, workflow coordination, and emergency response readiness
• Serve as a key resource for maintaining accurate client records, documentation, and program data
• Audit electronic health record (EHR) documentation and tracking systems to ensure accuracy, compliance, and data integrity
• Coordinate with clinical teams, billing, compliance, and IT/EHR partners to resolve discrepancies and improve processes
• Support client processing and discharge coordination by ensuring required documentation and administrative steps are completed timely and accurately
• Develop and maintain tracking systems for critical records, including consents, releases of information, client rights documentation, and regulatory requirements
• Monitor compliance metrics, documentation completion, coding accuracy, and required reporting activities
• Prepare reports and performance data to support program leadership decision-making and quality improvement efforts
• Track time-sensitive processes including emergency documentation, legal requirements, admissions, and regulatory reporting needs

Requirements What We’re Looking For

• Highly organized and detail-oriented with the ability to manage multiple priorities, deadlines, and time-sensitive tasks with accuracy
• A strong communicator and collaborator who can build positive relationships with clinicians, leadership, and support teams
• Comfortable working in a high-acuity behavioral health environment with professionalism, empathy, and composure
• Data-driven and quality-focused, with the ability to identify discrepancies, maintain accurate records, and improve workflows
• Proficient with technology and electronic health records (EHR) systems, with the ability to learn and navigate multiple platforms
• A proactive problem-solver who takes initiative, follows through, and looks for opportunities to improve processes
• Committed to confidentiality, compliance, and ethical standards when handling sensitive client and organizational information
• Adaptable and dependable, with the ability to shift priorities and support the needs of a dynamic crisis services team

What You’ll Bring

• High School Diploma or equivalent is required; college degree preferred.
• Two (2) years of general office experience preferred.
• Experience with Microsoft Office, Word and PowerPoint is required.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail is required.
• Healthcare experience preferred.
• Credentialing experience preferred.

Outstanding Benefits & Perks

• Competitive wages are $18.22 – $25 hourly depending on level of education and experience.
• Comprehensive benefits package to include:
• Choice of 3 Medical plans
• Prescriptions Benefits
• Health Reimbursement Account (HRA)
• Flex Spending Account (FSA)
• Doctor on Demand
• Harvard Pilgrim Well-Being Program Benefits
• Choice of 2 Dental plans
• Vision Plan
• Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Ready to take the next step toward independent licensure?

Riverbend provides structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.

Equal Opportunity Employer

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.