Crisis Care Navigator & Resource Coordinator

Southwestern Behavioral Healthcare; Evansville (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance from

401K Employer Contribution & Match

Student Loan Assistance

Paid Time Off

Job summary

Southwestern Behavioral Healthcare is seeking a dedicated Care Coordinator to support the Crisis Services Team. You will conduct screenings, perform interviews, and coordinate care across systems to meet client needs, including insurance navigation and access to resources.

This full-time role requires a Bachelor’s degree and a minimum of one year in care coordination, with emphasis on serving individuals in crisis and those with SUD/IDD challenges.

Qualifications

• Bachelor's degree in social work, psychology, or related field with one year experience preferred.
• At least 1 year experience in care coordination or clinical practices.
• Experience with working with community partners and the unhoused population preferred; knowledge of local resources required.
• Ability to obtain and maintain certification as an Insurance Navigator.
• Must be at least 21 years of age and maintain a valid driver's license.

Responsibilities

• Conduct screening tools as part of the assessment process.
• Provide phone, Zoom, and in-person interviews to screen for mental health and substance use needs.
• Coordinate access to resources and identify barriers across systems.
• Serve as Insurance Navigator and assist with enrollment.
• Maintain records reflecting risk assessment, safety planning, and care coordination activities.
• Collaborate with Crisis Services team and local hospital inpatient units to assure continuity of care.
• Support crisis line coverage and follow-up appointments after inpatient hospitalization.

Skills

Care coordination

Motivational interviewing

Interviewing

Communication

Education

Bachelor's degree in social work, psychology, or related field

Job description

Southwestern Behavioral Healthcare is seeking a dedicated Care Coordinator to support the Crisis Services Team. You will conduct screenings, perform interviews, and coordinate care across systems to meet client needs, including insurance navigation and access to resources.

This full-time role requires a Bachelor’s degree and a minimum of one year in care coordination, with emphasis on serving individuals in crisis and those with SUD/IDD challenges.