Crimson - Server

theaviatorhotelanchorage; Anchorage (AK); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Discounted hotel rates

50% off food at restaurant

Medical, dental, vision after 60 days

PTO and holidays

Job summary

The Aviator Hotel Anchorage is seeking a personable server to deliver exceptional dining experiences. You will present menus, take orders, and ensure guests have a marvelous time, especially during nights and weekends.

Responsibilities include explaining menu items, recommending wines, handling payments, and maintaining service standards with team collaboration.

Qualifications

• Availability to work nights and weekends.
• Excellent guest service and communication skills.
• Ability to describe menu items and wine selections.
• Strong multitasking in a fast-paced environment.

Responsibilities

• Present menus and answer questions about items.
• Take orders and relay to kitchen.
• Monitor guest dining experience and resolve issues.
• Prepare drinks and garnish dishes.
• Check IDs and process payments.
• Coordinate with colleagues to maintain service standards.
• Assist host with seating and reservations.

Skills

Customer service

Communication

Teamwork

Flexible schedule

Tools

POS terminals

Credit card processing

Tablet devices

Job description

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return. Must be available to work nights and weekends.

Primary

• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
• Take food or beverages orders from guests.
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Inform guests of menu changes and daily specials and make recommendations you genuinely feel your guests will enjoy.
• Write guests’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Garnish and decorate dishes in preparation for serving.
• Serve food or beverages to guests and prepare or serve specialty dishes at tables as required.
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
• Describe and recommend wines to guests.
• Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Bring wine selections to tables with appropriate glasses and pour the wines for guests.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
• Prepare checks that itemize and total meal costs and sales taxes.
• Collect payments from guests.
• Thank guests for their visit and invite them to return.
• Clean tables or counters after guests have finished dining.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

• Provide guests with information about local areas, including giving directions.

Tools & Technology

• Cash registers, Point-of-sale terminals, POS software, and workstations
• Credit card processing machines
• Personal computers, tablets, smart phones and/or handheld devices
• Software - Office suite, web-based applications, etc.
• Commercial use cutlery
• Paging controllers

Perks and benefits

• Discounted hotel rates at Hyatt brand hotels
• 50% off food at our restaurant
• Eligibe for Medical, dental, vision after 60 days
• PTO and holidays