Cricket Wireless Retail Store Manager

Wireless-Revolutio; Kahului (HI); On-site; USD 45,000 - 60,000; Full time

Job summary

Wireless Revolution in Hawaii seeks a Store Manager to lead all aspects of our retail operation on-site. You will drive sales, manage daily activities, coach staff, and engage with the community to grow the business.

The role emphasizes customer service, product expertise, and proactive issue resolution to ensure exceptional store performance.

Qualifications

• Two years proven retail sales experience.
• Two years of experience in selecting, managing and developing employees (leadership).
• Pre-Employment background check required.

Responsibilities

• Oversee all day-to-day store operations.
• Drive attainment of net sales and revenue goals with strategic plans.
• Coach and develop retail staff to peak performance.
• Participate in staffing, hiring, and performance management.
• Promote positive customer experience and handle escalations.
• Demonstrate solid product knowledge and competencies.
• Engage in community activities and business development.
• Own store issues and implement improvement plans.

Skills

Retail sales

Leadership

Customer service

Job description

Want to join a dynamic wireless company where your ideas and talents really matter?

At Wireless Revolution, we work hard and have a great time doing it. We're looking for smart and driven people who want to make a difference. We offer our team members a competitive compensation plan with unlimited earning potential. Were a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling.

Every day, our Store Managers run all aspects of our retail business including, but not limited to, on the floor sales, business operations, outside marketing, customer service and retention, employee training and development, inventory management.

Our Retail Store Managers:

• Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation
• Assume direct responsibility for all day-to-day store operations
• Coach and develop retail staff
• Participate in the staffing process for the store, including hiring and performance management
• Promote positive customer experience through modeling great customer service and handling escalations
• Demonstrate solid technical competence for all products and services sold
• Engage in community activities and business development opportunities
• Own store issues, proactively identify challenges and create improvement plans

Desired Qualifications:

• Two years proven retail sales experience (interactive sales process, commissioned sales)
• Two years of experience in selecting, managing and developing employees (proven leadership skills)
• Pre-Employment background check required