Crew Services Supervisor

Allegiantair; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/ Disability

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with employer match

Employee Stock Purchase Plan

Employee Assistance Program

Flight Benefits

Paid vacation, holidays, and sick time

Job summary

Allegiant is seeking a Crew Services Supervisor to lead the Crew Scheduling team. The role requires deep knowledge of FARs, CBAs, and Allegiant procedures, with strong leadership and communication to manage a high-stress environment.

You'll supervise staffing, training, and payroll for crew scheduling, ensure compliance with regulations, and partner with OCC and other departments. Travel may be required as needed.

Qualifications

• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education: High School Diploma/GED.
• Minimum two years of experience in a Crew Scheduling role, preferably supervisory.
• Professional demeanor in high stress environments.
• Availability to work graveyards, weekends and holidays.
• Proficient in MS Office (Excel, Access, Outlook, Word, PowerPoint).
• Experience with tracking, trending, and reporting data to leadership and partners.
• Excellent communication skills to read, write, and speak English and interact with internal customers.
• Ability to travel if required.
• Ability to guide, supervise, empower, and develop the skills of crew scheduling staff.

Responsibilities

• Guide, supervise, empower and develop the skills of all crew scheduling employees.
• Ensure crew member assignments comply with FARs and CBAs, including qualifications and international rules.
• Maintain day-to-day operations including staffing and legal concerns.
• Provide on-the-job training on FARs, CBAs, and department policies.
• Hire, discipline, and provide termination recommendations.
• Oversee schedule and payroll for Crew Scheduling employees; evaluate PTO and shift trades.
• Manage department coverage and overtime.
• Enforce OCC attendance policy.
• Present quarterly KPIs for performance reviews.
• Ensure data accuracy in Crew Scheduling systems.
• Provide feedback and solutions to leadership.
• Ensure compliance with policies and procedures.
• Serve as SME for Crew Scheduling and assist with system testing.
• Coordinate with other departments for crew assignments.

Skills

Leadership

Communication

FAR knowledge

CBAs knowledge

MS Excel

MS Access

MS Outlook

MS Word

MS PowerPoint

Travel availability

Education

High School Diploma/GED

Associate's degree (preferred)

Tools

MS Excel

MS Access

MS Outlook

MS Word

MS PowerPoint

Job description

Overview

The Crew Services Supervisor must have a detailed working knowledge of the applicable Federal Aviation Regulations (FAR’s), Crew Member Collective Bargaining Agreements (CBAs), Allegiant crew scheduling procedures and policies, excellent communication skills, leadership skills, and the ability to work with all levels of management.

Visa Sponsorship Available: No

Minimum Requirements

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education: High School Diploma/GED
• Minimum two (2) years of experience in a Crew Scheduling role, preferably in a Supervisory capacity, or equivalent education
• Professional demeanor with the ability to function in a high stress environment.
• Must have availability to work varying shift work including graveyards, weekends and holidays.
• Must possess strong leadership skills to support the Crew Scheduling team and OCC environment.
• Complete understanding of the applicable Federal Aviation Regulations (FAR’s).
• Ability to work independently, problem solve, and think outside of the box.
• Proficient in MS Excel, MS Access, MS Outlook, MS Word, and MS PowerPoint.
• Experience with tracking, trending, and reporting data to leadership and other business partners.
• Excellent communication skills, with the ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with our internal customers.
• Ability to travel if required.
• Ability to guide, supervise, empower, and develop the skills and abilities of all crew scheduling employees.

Preferred Requirements

• Associate's degree or equivalent.
• Experience with Collective Bargaining Agreements (CBAs).
• Previous supervisory experience.

Job Duties

• Guide, supervise, empower and develop the skills and abilities of all crew scheduling employees.
• Ensure crew member assignments are in accordance with the applicable Federal Aviation Regulations (FAR’s) and Collective Bargaining Agreements (CBAs), including qualifications and international rules.
• Maintain and monitor the day-to-day operations, including crew staffing and legality concerns.
• Provide on the job training for new employees within the department; training to include FARs, CBAs, as well as department and organizational policies and procedures.
• Hire, discipline, and offer termination recommendations.
• Responsible for all Crew Scheduling employees schedule and payroll, including evaluating PTO, shift trades and sick time.
• Management of department coverage concerns and overtime.
• Enforcement of the OCC attendance policy.
• Conduct and provide quarterly Key Performance Indicators (KPIs) for all Crew Scheduling employees to prepare for annual reviews.
• Responsible for the accuracy and completeness of all data within the Crew Scheduling system.
• Ability to provide constructive feedback and solutions to leadership.
• Ensure employees abide by Crew Scheduling, Crew Travel, and Crew Payroll policies and procedures.
• Conduct system audits to ensure departmental processes and procedures meet quality assurance and compliance standards.
• Subject Matter Expert (SME) for Crew Scheduling.
• Assist with all phases and testing within Crew Scheduling platforms and systems to identify regression and conduct UAT testing.
• Interface with other departments to adequately plan and coordinate assignments for crew members for all scheduled, chartered and ad-hoc flights.
• Evaluate, process and communicate all non-routine requests received by other business departments.
• Provide a verbal and written operations summary and pass down to the following crew-scheduling shift and leadership if needed.
• Administer, implement, and enforce Crew Scheduling and Company policies and goals as established and directed by the Director of Crew Services.
• Assist with the reconciliation of company credit card as needed.
• Conduct investigations on crew scheduling processes as needed or requested.
• Complete delegated projects from leadership to include audits, data trending, and other needs from business requirements.
• Research, review and provide input to crewmember fatigue reports and attend the Allegiant Pilot and Flight Attendant Fatigue Risk Review Committees (FRRC) when requested.
• Ensure any direct reports understand and apply our customer commitment and customer service standards to their daily responsibilities as appropriate.
• Model Allegiant’s customer service standards in personal actions as well as providing leadership direction to all crew scheduling employees.
• Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office – While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

Benefits

Full Time

• Profit Sharing
• Medical/Dental/Vision/Life/ Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight Benefits
• Paid vacation, holidays, and sick time

Part Time

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight Benefits
• Sick time

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs