Crew Operations & Communications Specialist

PSA Airlines, Inc.; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

PSA Airlines, Inc. is seeking a Crew Support Desk Specialist to provide real-time logistical and administrative support to flight and inflight personnel.

The role acts as a key liaison among Crew Scheduling, the IOC, and leadership, contributing to operational performance tracking and safety reporting. The successful candidate will coordinate communications during irregular operations, manage OOR reporting, and collaborate with multiple internal teams to ensure timely information flow and

Qualifications

• High school diploma or equivalent.
• Working knowledge of Microsoft Office Suite products.
• Experience with telephone conferencing and email communication.
• Excellent organizational and communication skills.
• Ability to speak/read/write in English.
• Authorized to work in the U.S.

Responsibilities

• Support Crew Scheduling and the IOC by acting as the operational point of contact.
• Act as first point of contact for notifications of operational events for our crews.
• Ensure proper event notification and reporting to Flight Operations and Inflight Services leadership and frontline crew members.
• Coordinate contact with crew members as necessary in irregular operational situations.
• Initiate contact to ensure crew compliance with event reporting (OOR).
• Coordinate the distribution of OOR reports to the FAA as necessary.
• Read and evaluate OORs and forward to base leadership in a timely manner.
• Receive, track, and disseminate flight and inflight social media compliments/complaints.
• Investigate, track and record Tarmac Delay reports and other performance measures.
• Manage K2 project from an Inflight perspective regarding delay programs and respond as necessary.
• Provide detailed operations performance summary and availability reports, including Right Start reporting.
• Review absences and point balances via email from crew scheduling; adjust point accruals.
• Improve communication with Flight Attendants after irregular operations; act as liaison for safety concerns.
• Responsible for the Company’s SMS and Safety outputs.
• Performs other duties as assigned.

Skills

Organizational skills

Communication skills

English proficiency

US work authorization

Education

High school diploma or equivalent

Tools

Microsoft Office

K2 programs

Tableau

CrewTrac

Job description

PSA Airlines, Inc. is seeking a Crew Support Desk Specialist to provide real-time logistical and administrative support to flight and inflight personnel.

The role acts as a key liaison among Crew Scheduling, the IOC, and leadership, contributing to operational performance tracking and safety reporting. The successful candidate will coordinate communications during irregular operations, manage OOR reporting, and collaborate with multiple internal teams to ensure timely information flow and