Operations Training Coordinator

PSA Airlines, Inc.; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

PSA Airlines is seeking an Operations Training Coordinator to develop Pilot and Flight Attendant trainings and manage scheduling, travel, and data entry to ensure safe and compliant operations.

You will create qualification records, monitor travel logistics, and plan training schedules across systems like Comply, CrewTrac and MINT. Strong Excel and organizational skills are essential.

Qualifications

• High school diploma or equivalent is required.
• At least two years of experience in an office, administrative and/or customer service.
• Proficient with Microsoft Office, especially Excel.
• Excellent organizational and communication skills.
• Ability to speak/read/write in English.

Responsibilities

• Create and maintain Pilot and Flight Attendant qualification records and training files.
• Monitor travel logistics for Pilot and Flight Attendant trainees.
• Adjust trainee travel as necessary.
• Plan and execute training schedules in Comply, CrewTrac and MINT; reschedule as needed.
• Manage and assign instructor schedules to support training needs.
• Identify instructor gaps in training operations and address them.
• Build instructor schedules in CrewTrac and coordinate travel.
• Oversee hotel and travel for instructors and pilots/flight attendants.

Skills

Customer service

Organization

Communication

English proficiency

Education

High school diploma or equivalent

Associate’s degree

Tools

Microsoft Office

Excel

Job description

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other.

Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Responsibilities

Position Summary

As the Operations Training Coordinator, you will impact PSA Airlines’ business growth through the development of Pilot and Flight Attendant trainings. In scheduling trainings, preparing files, arranging travel, and entering data you will aid in providing complete, compliant training that will ensure safe and efficient operations.

Job Responsibilities

• Create and maintain Pilot and Flight Attendant qualification records as well as file ongoing training records.
• Monitor all travel logistics for Pilot and Flight Attendant trainees.
• Adjust trainee travel as necessary.
• Plan and execute Pilot and Flight Attendant trainees training schedules in Comply and CrewTrac and MINT. Reschedule as necessary.
• Manage and assign instructor schedules to best support training needs.
• Proactively identifies instructor gaps in training operations.
• Build Pilot and Flight Attendant instructor schedules in CrewTrac.
• Manage hotel and travel for pilot and flight attendant instructors.
• Handle pairing modifications for Pilots and Flight Attendants training in CrewTrac, as needed.
• Monitor training schedule to ensure all regulatory training requirements are scheduled, assigned, conducted, and recorded.
• Schedule and input in CrewTrac Pilot Line Checks.
• Schedule and input in CrewTrac Schedule LCA FAA observations.
• Schedule and input in CrewTrac Instructor Line Flying.
• Prepares data for flight decisions.
• Audit records for accuracy.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Position Specifics

Required

• High school diploma or equivalent.
• At least two years of experience in an office, administrative and/or customer service.
• Working knowledge of Microsoft Office, with a focus in Excel.
• Excellent organizational and communication skills.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Preferred

• Previous aviation field experience.
• Associate’s degree.

Additional Information

Delegation: In absence, responsibilities delegated to Manager of Training Admin/Crew Records.

Authorities: None

Supervisory Responsibility: This is not a supervisory position.

Work Environment: This job operates approximately 90% of the time inside a climate controlled building and approximately 10% of the time outside in all types of weather. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209.

AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.