Crew Member

Dunkin' Donuts; St. John (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Dunkin' Donuts is seeking a Crew Member to join our team and deliver great guest experiences in a fast-paced, on-site environment in Indiana. You will support daily operations, uphold brand standards, and contribute to a welcoming atmosphere for guests.

Responsibilities include communicating effectively with teammates, handling transactions accurately, operating restaurant equipment, and assisting with training as needed.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Communicate with fellow team members, be respectful, take feedback, and show up on time.
• Prioritize guest satisfaction, resolve issues quickly, follow brand standards and keep work areas clean and stocked.
• Prepare products following recipes, adhere to cash handling, safety, and security procedures, and support training of others.

Skills

English fluency

Cash handling

Equipment operation

Job description

CREW MEMBER

Crew Members are responsible for delivering great guest experiences.

Responsibilities Include:

Team Environment

- Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction

- Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability

- Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus anticipate and understand guests needs and exceed their expectations.
• Passion for Results set compelling targets and deliver on commitments.
• Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.