Crew Leader

Bruster's-of-Wincheste; Winchester (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Bruster's of Winchester is seeking a Crew Leader in Winchester, VA to lead shifts, deliver exceptional guest service, and oversee daily operations at a fast-paced ice cream shop.

You will supervise crew members, ensure product quality, and maintain cleanliness and safety while upholding Bruster's standards and delivering a welcoming guest experience.

Qualifications

• Experience delivering friendly guest service in fast-paced settings.
• Ability to motivate and guide a team during shifts.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Lead and motivate crew members during shifts to ensure smooth, efficient operations
• Provide exceptional customer service and model positive guest interactions for the team
• Prepare and serve ice cream products, sundaes, cones, and specialty items with consistency and quality
• Open and/or close the store following established procedures and checklists
• Monitor food safety, cleanliness, and sanitation standards throughout the shift
• Train and support new team members on products, procedures, and service standards
• Handle cash transactions, POS systems, and basic shift reporting accurately

Skills

Customer service

Leadership

Communication

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

About the Role:

Bruster's of Winchester is looking for an enthusiastic and motivated Crew Leader to join our team in Winchester, VA! This is a fantastic opportunity to step into a leadership role at one of the most beloved ice cream brands around, where every shift is a chance to create sweet memories for our guests.

Responsibilities:

• Lead and motivate crew members during shifts to ensure smooth, efficient operations
• Provide exceptional customer service and model positive guest interactions for the team
• Prepare and serve ice cream products, sundaes, cones, and specialty items with consistency and quality
• Open and/or close the store following established procedures and checklists
• Monitor food safety, cleanliness, and sanitation standards throughout the shift
• Train and support new team members on products, procedures, and service standards
• Handle cash transactions, POS systems, and basic shift reporting accurately

Requirements:

• Previous experience in a food service, quick service, or retail environment preferred
• Prior supervisory or team lead experience is a plus
• Strong communication and interpersonal skills with a positive, team-first attitude
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Reliable, punctual, and able to thrive in a fast-paced environment
• Must be able to stand for extended periods and lift up to 30 lbs
• Food handler certification or willingness to obtain upon hire

About Us:

Bruster's of Winchester is a proud local franchise of Bruster's Real Ice Cream, a nationally recognized brand known for making fresh, high-quality ice cream right in the store every day. Our guests keep coming back for the incredible flavors and the warm, welcoming experience our team delivers. We take pride in fostering a fun, supportive work environment where our employees grow, have a great time, and make people smile — one scoop at a time!