Crew Leader

AMC Theatres; Highland Village (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a dynamic environment. This role offers the chance to develop leadership skills while providing exceptional service to guests. With flexible schedules and perks like free movies and popcorn, you will be part of a team that values guest satisfaction and operational excellence. If you thrive in a fast-paced setting and are ready to take on responsibilities that enhance the overall experience, this opportunity is perfect for you. Join a workplace that fosters growth and camaraderie as you embark on a rewarding career path.

Benefits

Free movies

Free popcorn

Flexible schedules

Qualifications

• Must be 16 or older; able to lift 50 pounds frequently.
• Excellent communication and leadership skills are required.

Responsibilities

• Deliver superior service to guests and lead associates effectively.
• Train and support theatre crew to execute safe and clean protocols.
• Assist with inventory processes and ensure timely performance of duties.

Skills

Excellent guest service skills

Effective leadership and interpersonal skills

Ability to communicate in a high volume setting

Ability to work with minimal supervision

Ability to meet deadlines

Education

Age 16 or older

Job description

Job Summary

Free movies, free popcorn, flex schedules…and more! Support operations to achieve AMC's guest, associate, and financial goals while developing leadership skills in preparation for a supervisor role.

Minimum Job Requirements

• Age 16 or older; other location-specific age requirements may apply.

Requirements to be performed, with or without reasonable accommodation:

• Standing, walking, lifting, twisting, and bending on a frequent basis.
• Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).

Job Description

ESSENTIAL FUNCTIONS

• Deliver superior service when connecting with AMC guests and leading associates.
• Optimize Crew placement for each job function on a round-by-round basis.
• Assist with assigning breaks and jobs within an assigned area.
• Reinforce the Wardrobe 101 Standards with Crew.
• Peer coach on sales pitch for AMC Stubs.
• Resolve guest questions, concerns, and issues, including distribution of passes when appropriate.
• Focus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.
• Follow-up on opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP), or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.
• Train and support theatre crew to execute, coach, monitor, and assist coordination of Safe and Clean protocols.
• Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.
• Distribute banks (box office, concession, guest service, and arcade).
• Provide change, as needed, using remote supply bank or floor safe.
• Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.
• Distribute inventory to support the Food & Beverage stand.
• Secure inventory during theatre closing.
• Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.
• Assist with inventory processes and stock room organization.
• Assist with voids, refunds, seat blocking, and line management.
• Assist with maintenance needs, as necessary.
• Assist with marketing change out of posters, standees, handouts, etc.
• Assist in booth operations.
• Assist with Radiant performance scheduling.
• Perform actual Crew functions, as business levels require.
• Perform other duties as directed by management (must align with Crew Access Policy).
• Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
• Uphold AMC's Business Practice Standards and ensure compliance with company programs.

SKILL REQUIREMENTS

• Excellent guest service skills.
• Ability to communicate and work effectively with guests in a high volume setting.
• Effective leadership and interpersonal skills.
• Ability to work effectively with supervisors and co-workers.
• Ability to work with minimal supervision.
• Ability to meet deadlines.
• Trained and able to demonstrate competency in all crew positions.

UNIFORM

• Provided by Theatre: Nametag, red t-shirt.
• Provided by Associate: Black pants, slip resistant black shoes, socks, black belt.

AMC and its subsidiaries are committed to equal employment opportunity and comply with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.